If you’re reading this article; it probably means that you’re wondering why suddenly some of your auto attendants are using male voices in greetings. Just as I was. You might also have noticed, that Microsoft introduced a few new supported languages for Teams auto attendant and call queue text-to-speech (TTS) greetings a couple of months ago.
Why Is That a Problem?
There’s no option to change the VoiceId(female/male) from Teams Admin Center for either auto attendants or call queues. Call Queues still default to a female VoiceId while auto attendants now default to a male voice for most major languages. This means that if your call flow uses both, attendants and queues (like most call flows do), you will face a rather unpleasant inconsistency. In one part of the call flow, your callers will hear male voices and in other parts they will hear female voices in greetings and announcements. This is not a good user experience.
What’s Up with Teams Auto Attendants Suddenly Using a Male Voice for TTS? | by martin heusser | Jan, 2023 | Medium