Teams Auto Attendant and Call Queue Spring-Cleaning
Are your Teams Auto Attendants, Call Queues and Resource Accounts a mess? Or have you lost track of who created which accounts or Voice Apps?
Teams Auto Attendant and Call Queue Spring-Cleaning is a process designed to help organizations improve their call routing processes. It involves reviewing the current settings, testing them out, and making changes as needed to ensure that incoming calls are routed efficiently and accurately.
This includes checking for duplicate auto attendants or incorrect greetings, ensuring that call queues are properly configured, verifying that all users have access to the system, and addressing any other issues discovered during testing. The goal of this process is to create an efficient system where customers can quickly reach the right person or department when they make a call.
Teams Auto Attendant and Call Queue Spring-Cleaning | by martin heusser | Feb, 2023 | Medium
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12 hours ago — Are your Teams Auto Attendants, Call Queues and Resource Accounts a mess? Or have you lost track of who created which accounts or Voice Apps?
Jan 10, 2023 — Learn about auto attendants and call queues, and how to use them to help callers move through a menu system to reach people or departments ...
Go to Call Feature > Auto Attendant > Auto Attendant and click New. · Configure the following: GUI field. Description. Name. Enter a name for the auto attendant.