Dynamics 365 Power Platform: Revolutionizing AI with Role-based Copilots
by HubSite 365 about Microsoft
Software Development Redmond, Washington
Pro UserDynamics 365M365 Release
Dynamics 365 Power Platform Copilot AI Dynamics 365 Sales Customer Service Contact Center Field Service Finance
Key insights
Dynamics 365: The 2025 release wave 1 focuses on expanding AI capabilities to automate tasks, enhance user experiences, and improve decision-making. Key improvements include smarter resource management and increased collaboration for businesses.
Microsoft Dynamics 365 Sales: AI-powered tools like Copilot help sellers boost productivity by automating research, follow-ups, and task prioritization. This ensures sellers focus on actions that drive success.
Microsoft Power Platform: Updates in Power Apps and Power Automate introduce AI-driven features for building intelligent solutions. Enhancements in automation and agent capabilities streamline complex business processes.
Role-based Copilot Offerings: Microsoft 365 Copilot enhances generative AI features for sales, service, and finance roles. It introduces new CRM integrations and streamlines workflows to improve efficiency.
AI Builder in Copilot Studio: Brings advanced automation to routine processes with multi-modal content processing capability. It allows handling various data types within a single natural language instruction.
Early Access Period: Starting February 3, 2025, customers can test new features in a non-production environment before the general release in April 2025. This helps businesses plan their rollout effectively.