Direct Routing as a Service VS Self Hosted Direct Routing: Pros & Cons

by Callroute

Automate Microsoft Teams provisioning using Callroute's self-service portal.

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Wondering whether to outsource your Direct Routing with a service provider or manage this in-house? This guide compares the differences to help you make an d...

Direct Routing as a Service, (DRaaS in the Microsoft world), is when you outsource your external Teams calling deployment and management to a service provider, like Callroute. This removes the hassle of maintaining your own in-house infrastructure and mitigates the need for buying hardware upfront.

There are many benefits each way you approach Direct Routing. Choosing one or the other depends on the unique needs of your company.

Here are the major differences between DRaaS and managing your own Direct Routing deployment on-site.

Pros and Cons of DRaaS

The major pros for choosing DRaaS over your own solution are:

You don't need to purchase hardware or virtual appliances
You don't need to purchase software licenses for your SIP sessions that you may never use
You don't need to worry about software or firmware updates for your appliances
You don't need to invest in your own network connections and security to your service provider
You don't need expertise to install or maintain your SBCs, a 1st Line Teams engineer can manage your Teams Phone Admin
You don't need to worry about service assurance and keeping up to date with Microsoft or carrier policy or configuration changes

The only major con of DRaaS is that you lose control of day-to-day SBC management. If you’re used to setting up SIP trunks, call routing, and being the first point of contact for any SBCissues, your processes will change slightly.

That said, this is usually viewed as a pro. Rather than spending time on mundane tasks, you can dedicate more in-house resource and time to projects that add significant value and move your business forward.

Different providers may also provide extra services on top of a basic DRaaS deployment. If management of users is your hesitation when considering DRaaS, this might be just what you’re looking for.
For example, Callroute provides access to Orto, our automated provisioning solution for Teams where you get access to a phone number manager, call queue management, bulk migration tools, and much more.

Why choose Callroute for Direct Routing?
We are just one of many providers of DRaaS. But we’re pretty darn good at it.
Callroute for Microsoft Teams is a truly complete voice-enabling and management solution. Using Callroute, you can connect your existing voice carriers or new ones to Microsoft Teams and enable Teams voice for your users within a few minutes.

Not only does Callroute handle all the voice routing between Microsoft Teams and your carriers, but it also offers complete management of number assignments through our self-service portal which is secured by multi-factor authentication and roles based controls.

In addition, Callroute comes complete with full number management and automation that makes managing Microsoft Teams voice services simple.

See what the Callroute Direct Routing as a Service portal looks like. Book your demo here.