SharePoint AI FAQ: How to Setup - Step by Step

Key insights

• AI-powered SharePoint FAQ web part uses Microsoft 365 Copilot to automate the creation of FAQs by analyzing documents like policy files, meeting notes, and Teams transcripts.


• Efficiency and Time-Saving: The AI tool reduces manual work by quickly turning complex documents into interactive FAQ sections, helping organizations save time.


• Accuracy and Relevance: By using reliable organizational content as sources, the generated FAQs remain accurate and up-to-date for users.


• Customization and Flexibility: Users can review, edit, and reorder the suggested FAQs, allowing for tailored multi-level FAQ sections that improve navigation.


• Unified Information Management: The web part combines information from different formats into one easy-to-manage FAQ section on SharePoint sites.


• Integration with Copilot: This feature requires a Microsoft 365 Copilot license for creating or editing FAQs. It is currently in public preview and will soon be available to all users; viewing FAQs does not need a license.

Introduction: AI-Powered FAQ Solutions for SharePoint

Recently, Microsoft has introduced a significant development in the field of enterprise knowledge management through the release of the AI-powered SharePoint FAQ web part. Highlighted in a detailed you_tube_video by Denis Molodtsov [MVP], this new feature utilizes Microsoft 365 Copilot’s artificial intelligence to change the way organizations handle frequently asked questions (FAQs) within their SharePoint environments. As businesses continue to seek faster and more efficient ways to share knowledge, this innovation stands out for its smart automation and user-friendly design.

The video showcases how this tool can transform traditional FAQ management by automating the creation and maintenance of FAQs. Not only does it streamline the process, but it also helps ensure that information remains current and relevant for all users. This article explores the main points discussed in the video, focusing on the technology’s core features, the advantages it offers, its operational basics, and the unique challenges it addresses.

Core Features and Technological Integration

At the heart of the AI-powered SharePoint FAQ web part is its seamless integration with Microsoft 365 Copilot. The tool analyzes a wide range of content—including policy documents, meeting notes, Word files, PowerPoint presentations, and Teams transcripts—to automatically generate question-and-answer pairs. This capability allows users to quickly turn complex or lengthy documents into easily accessible FAQs.

Moreover, the AI-driven approach not only saves time but also ensures the FAQs generated are grounded in accurate and up-to-date organizational content. This integration makes it possible for teams to manage knowledge more effectively and reduce manual workload, a point that Denis Molodtsov emphasizes as a major benefit for enterprises looking to enhance their SharePoint experience.

Efficiency, Accuracy, and Customization Benefits

One of the primary advantages highlighted in the video is the efficiency gained by automating FAQ creation. Traditionally, building and updating FAQ sections required significant manual effort, often leading to outdated or incomplete information. With this AI-powered solution, organizations can now generate comprehensive FAQs in just minutes, allowing staff to focus on more strategic tasks.

Another notable benefit is the accuracy and relevance of the generated content. By pulling directly from authoritative documents, the AI ensures that FAQs align with official policies and procedures. Additionally, the system offers a high level of customization, enabling users to review, edit, and reorder questions as needed. This balance between automation and editorial control helps maintain both the quality and reliability of organizational knowledge.

Usage Basics and Accessibility Considerations

To use the AI-powered FAQ web part, users simply add it to a SharePoint page and select the source files they wish the AI to analyze. The process is straightforward, making it accessible even for those with limited technical expertise. Once the initial FAQ is generated, users can further refine the content to better suit their community or department needs.

Currently, this feature is available in public preview, with full rollout expected soon. It is important to note that a Microsoft 365 Copilot license is required for creating and editing FAQs, though reading the generated content does not require a license. This licensing model may present a tradeoff for organizations considering cost versus the value of improved knowledge management.

Challenges and Tradeoffs of AI-Driven FAQ Management

While the automation of FAQ creation offers clear time-saving benefits, the video addresses certain challenges and tradeoffs. Relying on AI for content generation requires careful oversight to ensure accuracy and prevent the spread of outdated or incorrect information. Thus, organizations must strike a balance between automation and human review, as unchecked AI outputs could lead to confusion or errors.

Furthermore, integrating multiple content formats and sources introduces complexity. The tool’s ability to unify information is powerful, but it also demands thoughtful curation to maintain consistency and relevance. As with any new technology, adapting to these changes and training staff to use the new system effectively can be a hurdle for some teams.

A New Era in Knowledge Management

In summary, Denis Molodtsov’s video highlights the AI-powered SharePoint FAQ web part as a pivotal step forward for enterprises seeking smarter knowledge management solutions. By automating FAQ creation, improving accuracy, and allowing for flexible customization, Microsoft’s latest feature is poised to make a lasting impact on how organizations share and maintain information.

However, as the video points out, achieving the right balance between automation and human input remains essential. Organizations must consider the tradeoffs involved, particularly around licensing and editorial control, to fully realize the benefits of this innovative approach. As adoption grows, ongoing feedback and refinement will likely shape the future of AI-driven knowledge management in SharePoint and beyond.

Keywords

AI SharePoint FAQ webpart AI-powered FAQ SharePoint SEO SharePoint webpart AI integration in SharePoint FAQ automation SharePoint AI tools best SharePoint webparts 2025