Microsoft launched Viva Sales in October 2022, an application that simplifies selling by automatically recording and viewing customer information in a CRM system using Microsoft Outlook and Teams. Viva Sales uses AI and data from Microsoft 365 to provide sellers with valuable customer insights, enabling them to close deals faster and work more efficiently. While some of Viva Sales’ features were already available in Dynamics 365 Sales, Microsoft announced new features in February 2023, including suggested email replies in Viva Sales for Outlook.