Viva Sales: Suggested Email Replies
Mar 14, 2023 2:30 PM

Viva Sales: Suggested Email Replies

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I am sure you’ve heard of Viva Sales, which was launched by Microsoft last year in October of 2022. If you haven’t heard of it, it’s definitely time you learned

Microsoft launched Viva Sales in October 2022, an application that simplifies selling by automatically recording and viewing customer information in a CRM system using Microsoft Outlook and Teams. Viva Sales uses AI and data from Microsoft 365 to provide sellers with valuable customer insights, enabling them to close deals faster and work more efficiently. While some of Viva Sales’ features were already available in Dynamics 365 Sales, Microsoft announced new features in February 2023, including suggested email replies in Viva Sales for Outlook.

  • Suggested email replies (preview)
  • Enable Suggested email replies (preview)