SharePoint FAQ Web Part: Whats New

Key insights

• Submit questions & recommendations: Users can send questions directly to the FAQ author, and the web part now suggests related or common questions to help people find answers faster.
  
• Import and create Q&A: Authors can bulk import existing Q&A content or add entries manually, and they can also use AI to help generate or refine answers for faster setup.
  
• AI freshness checks: On-demand AI scans grounding files (policies, transcripts, SharePoint pages) to spot outdated or incorrect answers and offers suggested revisions grounded in trusted sources.
  
• Human-in-the-loop approval: All AI suggestions remain reviewable; authors must approve changes before publishing to keep control over accuracy and tone.
  
• Viewer feedback & sharing: Interaction signals like views, likes, and flags help authors improve relevance, and users can copy direct links to individual Q&A items for easy sharing.
  
• Quick setup and scope: Add the FAQ web part, upload grounding files, choose a purpose and description, trigger a freshness check, then review and publish; authors need a Microsoft 365 Copilot license, viewers do not.
  

The YouTube video by Ami Diamond [MVP], who is a man, walks viewers through the 2025 updates to the FAQ web part in SharePoint. In the clip, Ami provides a clear, step-by-step demo that highlights both new tools and practical tips for content authors. Furthermore, he explains how AI-assisted features aim to reduce manual work while keeping answers accurate and grounded. As a result, the video serves as a hands-on guide for teams that manage knowledge bases on SharePoint.

Overview of the Update

First, the update centers on improving usability for both authors and viewers, and it adds options that streamline content creation. In addition, the feature set focuses on discovery and management so users can find answers faster and authors can update content more efficiently. Ami emphasizes that the goal is to make the FAQ section more responsive to real needs, especially in busy intranet environments. Consequently, organizations can expect faster feedback loops between viewers and content owners.

Key New Features

Among the headline changes is the ability for viewers to submit a question directly to the FAQ author, which encourages direct interaction and helps authors capture common gaps. Moreover, the system will suggest questions to users, helping them locate answers without manually scanning long lists. Authors can also import question-and-answer sets in bulk, reducing repetitive entry tasks and speeding up rollout for large sites. In addition, the update gives authors the choice to write answers manually or to leverage AI to generate initial drafts.

The update also adds a purpose selector so authors can categorize an FAQ as an Event, Policy, Product, or other type, and then optionally provide a short description to guide content creation. Authors can copy and share links to individual Q&As, which simplifies directing colleagues to a precise answer. Importantly, the video shows how viewer signals like views, likes, and flags can inform which answers need review. Therefore, the web part now offers a stronger feedback loop between actual use and content updates.

How the System Works

Ami demonstrates how to add the FAQ web part to any SharePoint page and how to upload grounding files such as Word, PowerPoint, PDFs, meeting transcripts, or other internal documents. Then, authors pick a purpose and can trigger an on-demand freshness check, which prompts the system to examine grounding files and recent viewer questions for outdated content. After the AI suggests changes, the author reviews the edits and decides whether to publish them, keeping a human in the loop. This workflow balances automation and author oversight to prevent unwanted changes.

The video further walks through importing existing Q&A content and shows how the AI leverages the uploaded documents to ground its suggestions, which helps keep answers linked to trusted internal sources. Ami stresses that only users with proper authoring permissions and relevant licenses can run these AI-assisted checks, meaning admins must plan governance. In practice, the system aims to reduce the time spent on maintenance while keeping authors responsible for final quality control. Thus, the feature supports efficiency without removing human judgment.

Tradeoffs and Challenges

While automation can speed updates, it also raises tradeoffs between speed and control, and Ami explores these plainly in the video. For example, relying heavily on AI may surface incorrect paraphrases or present nuances differently than a human author would prefer, so organizations must calibrate how much they trust unchecked AI edits. Furthermore, grounding files need to be well-organized and current; otherwise, the AI can suggest changes based on stale or irrelevant documents. Therefore, maintaining a clean content store becomes part of the governance task.

Another practical challenge is licensing and access: not every editor will have a Copilot license or permissions to run freshness checks, which can create bottlenecks. In addition, teams must design review workflows so that suggested edits do not sit unattended, and so that viewer feedback gets acted on quickly. Security and privacy are also considerations when uploading meeting transcripts or sensitive documents as grounding sources. Consequently, IT and content teams need to coordinate policies before fully adopting the new features.

What This Means for Organizations

Ultimately, the update gives organizations a clearer path to more dynamic, reliable FAQs, and Ami’s walkthrough makes it easy to see how to get started. Small teams will appreciate the import and AI-assist functions that cut manual work, while larger organizations will benefit from improved discovery and the ability to track viewer signals. However, success depends on governance, thoughtful file management, and clear role definitions so automation complements rather than replaces human expertise. In the end, the new FAQ web part can speed answers and reduce friction when teams apply it with care.

In conclusion, the video by Ami Diamond [MVP] offers a practical demonstration and balanced view of the 2025 updates to the SharePoint FAQ web part. It presents both the benefits of AI-assisted content and the precautions that teams must take to maintain quality and security. Therefore, viewers who manage SharePoint knowledge bases will find the guided steps and real-world warnings useful as they plan adoption. For teams ready to experiment, the update appears to offer faster maintenance and clearer user feedback pathways when paired with good governance.

Keywords

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