Prettify and Sync Teams Phone Numbers to Azure AD
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Microsoft Entra
Jul 11, 2023 11:00 PM

Prettify and Sync Teams Phone Numbers to Azure AD

by HubSite 365 about Martin Heusser

I am building and automating Microsoft Teams Phone Solutions and Call Flows.

Pro UserMicrosoft EntraLearning Selection

I am a very data and fact driven guy. I strongly believe that clean, consistent and structured data is a tremendously important aspect of information technology

Prettify and Sync Teams Phone Numbers to Azure AD I am a very data and fact driven guy. I strongly believe that clean, consistent and structured data is a tremendously important aspect of information technology.
An example of inconsistency to which probably most Teams Phone admins can relate is that there is no relation between a Teams user’s LineURI and the BusinessPhones property of the same user in Azure AD.
The problem is that throughout Microsoft 365 only the values in Azure AD are published on profile cards. This includes Teams and Outlook.
A different phone number in Azure AD than in Teams can create all kinds of problems. Inbound calls might not get routed to a Teams user or calls may be transferred to a wrong user if a call is placed via the number available on a profile card.
Here’s an example of a profile card which shows the user’s phone number from Azure AD.

  • Profile Card in Teams
  • If we check the same user in Teams Admin Center, we can see that he has a

The Importance of Syncing Teams and Azure AD

For a seamless communication experience within Microsoft Teams, it is vital to match the Team's LineURI and the BusinessPhones property for the same user in Azure AD. The inconsistent phone numbers can lead to miscommunication and disrupt workflows. Ensuring the accurate syncing of phone numbers between Teams and Azure AD will enhance user experience and minimize any potential confusions or miscreations.

Read the full article Prettify and Sync Teams Phone Numbers to Azure AD

Learn about Prettify and Sync Teams Phone Numbers to Azure AD

Prettifying and syncing Teams Phone Numbers to Azure AD is essential to ensuring consistent and structured data in Microsoft 365. The values in Azure AD are published on profile cards, including Teams and Outlook. Therefore, a different phone number in Azure AD than in Teams can cause a variety of issues, such as inbound calls not being routed to the correct Teams user, or calls being transferred to an incorrect user. To prevent these issues, Azure AD's BusinessPhones property should be kept up-to-date with the Teams user's LineURI. In addition, the user's profile card should always display the correct phone number from Azure AD.

The Teams Admin Center is a great tool for managing Teams Phone Numbers. The admin should make sure that the telephone numbers displayed in the admin center match the LineURI, and that the country code is correct. As an extra precaution, the user's profile card should be checked to ensure that the phone number in Azure AD is being displayed correctly.

To keep Teams Phone Numbers in sync with Azure AD, admins should regularly review the phone numbers in both locations. They should also ensure that any changes made to the user's LineURI are reflected in the BusinessPhones property of the user's Azure AD profile. Finally, admins should make sure that the user's profile card is displaying the correct phone number from Azure AD.

By following these steps, admins can ensure that Teams Phone Numbers are synced and up-to-date with Azure AD, and that the user's profile card displays the correct phone number at all times.

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Keywords

Prettify Teams Phone Numbers, Sync to Azure AD, Relate Teams User LineURI, Clean Data Structures, Consistent Data, BusinessPhones Property Azure AD