Microsoft has announced a new feature for Power Virtual Agents called “conversation booster”. This feature allows chatbots to connect to various data sources such as internal and external websites to generate answers to user questions without the need for additional development time or creating conversation topics. This makes it easier and faster to create bots that can help with repetitive queries in areas such as human resources and IT. The new feature is also designed to adhere to Microsoft’s responsible AI principles by filtering and moderating responses.
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Power Virtual Agents: Conversation Booster (Preview) is a feature of Power Virtual Agents that uses artificial intelligence (AI) to help automate and accelerate your customer conversations. It helps you create a more personalised and engaging conversation with your customers by suggesting relevant conversation topics that are tailored to their needs and context of the conversation. It uses a combination of AI and human-curated content to suggest conversation topics that are relevant to the customer’s context. It can also suggest follow-up questions and conversations to keep the conversation going.
This feature is currently in preview and will be available to all customers in the near future.
23 hours ago — Microsoft announced a new amazing preview feature for Power Virtual Agents yesterday, which you can try out today!
2 days ago — Provide answers and information for your bot users, even if you haven't created a topic for their issue.
2 days ago — Create text with GPT model in AI Builder will be available via a limited preview soon. But the conversation booster feature in Power Virtual ...
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