SharePoint FAQ Web Part with Copilot

Key insights

• AI-powered FAQ creation: The new SharePoint FAQ Web Part uses Microsoft 365 Copilot to automatically generate questions and answers by analyzing documents, meeting notes, and internal files, making it easier for content authors to build FAQ sections.


• Multiple FAQ categories: This tool supports different types of FAQs such as Event FAQs, Product FAQs, and Policy FAQs, allowing organizations to organize information based on specific needs.


• User-friendly editing features: Content creators can manually add or edit questions and answers, create categories, and use built-in tools to ensure accuracy while blending AI suggestions with human oversight.


• Efficient knowledge sharing: The web part helps reduce repeated questions by providing a dynamic FAQ section that is easy to update and accessible to all employees or customers without needing a Copilot license for viewing.


• Licensing requirements: A Microsoft 365 Copilot license is needed to create or edit FAQs, but anyone can view the published FAQs in SharePoint, increasing accessibility across the organization.


• Simplified internal communication: By integrating Copilot AI directly into SharePoint’s FAQ management, organizations benefit from faster content updates, improved self-service options, and better support for corporate communications, HR, IT support, product teams, and event organizers.

Introduction: SharePoint FAQ Web Part with Copilot Arrives

Microsoft has begun rolling out its new SharePoint FAQ Web Part powered by Microsoft 365 Copilot, and it’s already being called a game changer for content authors and intranet managers. In a recent YouTube video, Giuliano De Luca [MVP] provided an in-depth look at this innovative feature, focusing on how it transforms the process of creating, managing, and sharing FAQ content within SharePoint. As this tool becomes available to more organizations, it promises to simplify knowledge management and boost productivity across internal communication channels.

With the integration of artificial intelligence, the FAQ web part seeks to address both the time-consuming nature of manually compiling FAQs and the challenge of keeping information current and relevant. As organizations increasingly rely on digital information hubs, tools like this are poised to become essential.

AI-Powered Content Generation and Flexible Functionality

At the core of this new web part is AI-driven content generation. Copilot analyzes internal resources such as documents, meeting notes, and presentations, then automatically suggests relevant questions and answers for the FAQ section. This approach not only saves time but also ensures that information is grounded in real organizational data.

The web part supports various FAQ categories, including Event, Product, and Policy FAQs. This flexibility allows organizations to cater to different departments and purposes, from event planning logistics to HR policy clarifications. Furthermore, the built-in editing tools empower users to create categories, draft questions, and fine-tune answers, blending AI suggestions with human oversight for maximum accuracy.

Advantages and Tradeoffs for Organizations

One of the key advantages highlighted by De Luca is enhanced productivity. Content managers can rapidly auto-generate FAQs from existing files rather than starting from scratch, which streamlines workflows and frees up time for other strategic tasks. Additionally, by maintaining a dynamic and easily accessible FAQ section, organizations can reduce repetitive inquiries and promote self-service among employees and customers.

However, there are tradeoffs to consider. While AI-generated content can accelerate the initial drafting process, human review remains crucial to ensure that suggested answers are both accurate and contextually appropriate. Striking the right balance between automation and editorial control is essential to avoid misinformation or outdated responses slipping through.

Licensing, Accessibility, and Broader Impact

A notable aspect of this release is its approach to licensing and accessibility. To create or edit FAQ content with the web part, users need a Microsoft 365 Copilot license. However, viewing the published FAQ does not require a Copilot license, making the information widely available across organizations regardless of individual user entitlements.

This model enhances knowledge sharing by removing barriers to access for end-users, while still ensuring that content creation remains a managed process. As the FAQ web part entered public preview at the end of June 2025 and is expected to reach full availability by July 2025, organizations are encouraged to explore its capabilities and assess how it can fit into their internal communication strategies.

Challenges and the Path Forward

As with any new technology, challenges remain. Integrating AI-generated content into established workflows requires training and a cultural shift toward trusting automated suggestions. Moreover, maintaining the quality of FAQs over time will depend on ongoing feedback, which the web part facilitates through built-in feedback mechanisms.

Organizations must also consider information governance and data privacy when allowing AI to analyze internal documents. Ensuring that sensitive data is not inadvertently surfaced in public FAQs is a critical concern that administrators will need to manage carefully.

Conclusion: A Step Forward for Modern Intranets

In summary, the SharePoint FAQ Web Part with Copilot represents a significant step forward in knowledge management for organizations using Microsoft 365. By combining AI automation with intuitive editing and broad distribution, it meets the demands of modern internal communications while addressing the challenges of content accuracy and accessibility.

As more organizations begin to test and adopt this feature, its impact on productivity and information flow will become clearer. For now, it stands as a promising tool for corporate communications, HR, IT, and beyond, offering a smarter way to keep everyone informed.

Keywords

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