Steph Marshall’s recent YouTube video demonstrates a simple but effective method to keep notes in Power Apps from being overwritten. The clip shows how to use the Patch function to append rich-text entries that include timestamps and usernames, creating a clear audit trail. Consequently, organizations can improve accountability in ticketing, approvals, and audit logs without complex backend changes.
The technique automatically logs who added each note and when, and it appends new entries instead of replacing existing content. Moreover, the demo uses rich text so entries stay readable and can include basic formatting for clarity. In the video, Marshall also teases a follow-up that converts notes to PDFs and stores them in a SharePoint library for longer-term auditing and compliance.
At a technical level, the approach concatenates a formatted string—containing the current user, a timestamp, and the note—then uses Patch to update the record in an append-only style. This avoids accidental overwrites because each new note becomes a new segment of the rich-text field rather than a replacement. In addition, the presenter shows a confirmation popup to reduce accidental submissions and to prompt users to review their text before it becomes part of the permanent trail.
Organizations will find this useful in scenarios where accountability matters, such as support desks and approval workflows, since it preserves a clear history of changes. However, the approach has tradeoffs: appending notes increases field size, which can affect performance and complicate searches across long text blobs. Consequently, teams must balance the simplicity of a single rich-text audit field against the benefits of normalized records or separate log tables that are easier to query and archive.
Several implementation challenges arise, including concurrent edits, rich-text sanitization, and storage growth over time. For example, simultaneous users may produce conflicting patches unless the app implements optimistic concurrency checks or locks, and rich text can introduce HTML or formatting edge cases that require sanitization to avoid display or security issues. Furthermore, converting notes to PDF and syncing them to SharePoint—as promised in Part 2—adds complexity around file naming, versioning, and access controls that teams must plan for.
Marshall also connects this pattern to broader platform advances, such as AI-assisted app generation via Copilot and improved grid features like OneGrid, which can make designing these workflows easier for non-developers. Nevertheless, teams should weigh automation against governance, since powerful tools can speed up development but require policies for data retention, privacy, and auditing. Ultimately, the video offers a pragmatic, low-code way to reduce lost notes while highlighting the tradeoffs and planning steps needed for production use.
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