Modernized Case Grids

You might not have noticed due to the holidays last month, but another 2022 Wave

2 feature that is part of Dynamics 365 Customer Service went into general

availability in December! A nice little holiday present from Microsoft! This

feature gives customer service agents and managers access to relevant

information regarding cases.

I am sure you’re familiar with the ‘regular’ case

grid, which is a list of case records, configurableRead More

https://d365goddess.com/modernized-case-grids/