Optimized Microsoft Teams Phone for Frontline Staff
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Jan 11, 2024 4:00 AM

Optimized Microsoft Teams Phone for Frontline Staff

by HubSite 365 about Microsoft

Software Development Redmond, Washington

External Blog Post

M365 LicensingTeamsLearning Selection

New phone licenses for Microsoft Teams for frontline employees

Key insights


Enhance Retail Experiences with Microsoft Teams: Retailers are increasingly expected to provide personalized experiences for customers. Microsoft Teams is positioned to aid retailers like La Vie en Rose and Domino's by offering a single platform to enhance store team operations and customer experiences. Generative AI integration within Teams plays a pivotal role in streamlining tasks and is viewed optimistically by 65% of frontline workers.

Productivity Boost through Microsoft 365 Copilot: Retailers can leverage generative AI by integrating Microsoft 365 Copilot into their daily communication tools like chat, channels, and meetings within Microsoft Teams. This integration transforms common workplace tools into highly productive applications, ensuring agile store communication and elevated productivity for retail teams.

  • Microsoft Teams enhanced with Microsoft 365 Copilot fosters a smart and productive workplace.
  • Microsoft Copilot Studio, a low-code tool announced in November, allows for the creation of custom copilots for streamlined retail operations.

Targeted Frontline Communication: To better engage frontline workers, Copilot in Viva Engage in Teams will soon be available, facilitating AI-driven conversation starters and improved internal communication targeting specific teams based on roles, departments, or locations. This helps in delivering operationally important messages directly within the Teams interface.

Improved Task Management with Planner Enhancements: Microsoft Teams will soon offer features that automate recurring tasks, enforce completion conditions, and require each team member to complete assigned tasks, improving task management and ensuring consistent quality of work across the retail frontline.

  • Task publishing in Microsoft Planner (formerly Tasks app in Teams) is expanding with new capabilities to ensure efficient and high-quality task completion.
  • Recurring tasks, conditional task completion, and targeted training tasks are part of the features coming to Planner in Teams.

Streamlined Voice Communication and New Retail Solutions At NRF 2024: Teams Phone for Frontline Workers offers secure, customizable cloud calling in Teams, becoming generally available in February 2024. Enhancements to Walkie Talkie in Teams allow for use with any generic wired headset and the ability to automatically listen to pinned channels, facilitating easier in-store communication. Microsoft's ongoing commitment to empower retailers with modern tools will be showcased at the National Retail Federation (NRF) 2024 in New York City.

  • Teams Phone for Frontline Workers enhances in-store communication with cloud calling features in Microsoft Teams.
  • Walkie Talkie in Teams capabilities expanded for improved hands-free communication.

Microsoft Teams Phone Standard for Frontline Workers ($4 user/month) will be available as an add-on to Microsoft 365 F1 ($2.25 user/month) and F3 ($8 user/month)

Listed pricing may vary due to currency, country, and regional variant factors. Contact your Microsoft sales representative to learn more.


The Importance of Modern Technologies for Retail Frontline Workers

Retailers are continuously seeking innovative methods to create exceptional in-store customer experiences. Advanced tools and technology—especially those integrated with AI, such as Microsoft Teams—are essential for retail teams to work efficiently and provide personalized experiences. Microsoft 365 Copilot, along with the enhancements in task management and communication, solidifies Teams as a comprehensive solution that addresses various retail operational needs.

The adoption and optimism among frontline workers regarding AI and these improvements show a readiness to embrace these innovations. With the upcoming availability of Microsoft Teams Phone Standard and enhancements to Walkie Talkie, along with the spotlight at NRF 2024, Microsoft is affirming its commitment to the retail sector by delivering cutting-edge solutions that keep pace with the industry's rapid transformation. Embracing these technologies ultimately leads to more streamlined operations, better communication, and a workforce empowered with the right tools for maintaining high performance and meeting the evolving demands of customers.

Read the full article Microsoft Teams Phone Standard for Frontline Workers


Teams - Optimized Microsoft Teams Phone for Frontline Staff



People also ask

What does Microsoft Teams phone standard include?

Microsoft Teams Phone Standard is a licensable offering from Microsoft that equips users with a robust cloud-based telephony solution directly within Teams. It typically provides features such as call control capabilities (call park, call forwarding), voicemail, integration with on-premises PBX or PSTN, audio conferencing, and the ability to use Teams-capable phones and devices. The exact features can vary based on the specific configuration and any changes Microsoft has introduced up to the present date.

How do I add Microsoft Teams to my phone standard license?

To add Microsoft Teams to your Phone Standard License, you first need the appropriate licensing in place. If you haven't already, you will need to purchase the Teams Phone Standard add-on for your Microsoft 365 subscription. Once purchased, you can set it up through the Microsoft 365 admin center. Under the 'Users' section, assign the appropriate licenses to the users in your organization. Finally, configure calling plans and direct routing as needed to enable full telephony functionality in Teams. As these procedures may have evolved, it's always advised to refer to the latest guidelines provided by Microsoft.

What does Microsoft consider a frontline worker?

Microsoft categorizes frontline workers as those employees who are the first point of contact between a company and its customers or products. They typically work in task-oriented positions away from desks, such as retail associates, healthcare workers, service agents, field technicians, and factory operatives. Microsoft provides specialized tools and platforms, such as Microsoft 365 F1 and F3 plans, designed to cater to the unique needs of frontline workers, facilitating communication, scheduling, training, and security.

What is shared device mode for front line workers?

Shared device mode is a feature designed by Microsoft to enable multiple frontline workers to access personalized experiences on a shared device. It allows a worker to log into a shared device with their own account, gaining access to their Teams chats, channels, and apps. When a worker logs out, their session ends, ensuring the privacy of their data and setting the device up for the next user. This mode is particularly useful in shift-based work environments where devices are shared among workers, like in retail, healthcare, and manufacturing settings. The functionality is embedded into Teams and is aimed at enhancing productivity while maintaining security and compliance standards.



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