Top 10 Dynamics 365 Wave 1 2024 Features Unveiled!
Dynamics 365
Jan 29, 2024 11:00 AM

Top 10 Dynamics 365 Wave 1 2024 Features Unveiled!

by HubSite 365 about Lisa Crosbie [MVP]

Evangelist at Barhead Solutions | Microsoft Business Applications MVP | Content Creator

External YouTube Channel
Citizen Developer

Dynamics 365Learning Selection

Discover Dynamics 365 Wave 1 2024s Top Features - Elevate Your Business with AI and More!

Key insights


Key Insights from Dynamics 365 Wave 1 2024 Release

  • The 2024 Release Wave 1 for Dynamics 365 and the Microsoft Power Platform introduces hundreds of new features aimed at driving digital transformation and improving user experiences across various applications. This release spans from April 2024 to September 2024.

  • Microsoft Copilot for Sales and Dynamics 365 Sales are highlighted, offering enhanced generative AI capabilities and actionable insights to expedite sales processes, improve productivity, and empower organizations with advanced analytical tools.

  • Customer Insights in Dynamics 365 are being improved to offer quick insights and intelligent actions based on unified customer data, aiding in the optimization of customer experiences at crucial moments.

  • The introduction of next-gen Copilot capabilities across services such as Field Service and Finance indicates a move towards more autonomous, efficient, and AI-driven operations within Dynamics 365 applications.

  • Microsoft Power Platform enhancements focus on integrating Copilot across its offerings, including Power Apps, Power Pages, and Power Automate, to quicken development with AI, enhance site building, and simplify automation processes.


Exploring Dynamics 365 Wave 1 2024 Release in Detail

The Dynamics 365 Wave 1 2024 Release showcases Microsoft's commitment to empowering businesses through digital transformation. By focusing on breaking down barriers between data, insights, and people, Microsoft introduces a suite of enhancements tailored to optimize business operations and drive productivity. Core applications such as Dynamics 365 Sales, Customer Service, and Field Service are seeing significant upgrades centered around AI and data analytics, enabling businesses to serve their customers better and streamline their internal processes.

With a strong push towards generative AI across the board, Dynamics 365 is enabling sellers, service agents, and field workers to perform their roles with greater efficiency and precision. This includes leveraging the power of AI to provide timely customer insights, improve decision-making processes, and automate routine tasks. The release also focuses on enhancing the user experiences of these applications, making them more intuitive and easy to navigate.

On the operations and finance side, Dynamics 365 introduces advancements in automation, analytics, and integration capabilities. This ensures that businesses can better manage their finances, supply chain, and projects, leading to improved business performance and agility. The mention of autonomy and AI throughout the financial and operations applications signals Microsoft's intention to make these processes more intelligent and less labor-intensive.

The integration with Microsoft Copilot across various Dynamics 365 applications and the Microsoft Power Platform highlights an important trend towards making business applications more intelligent and interconnected. This not only improves the efficiency of existing workflows but also opens up new possibilities for businesses to innovate in their operations and customer engagements.

Finally, the enhancements brought by the 2024 Release Wave 1 underline Microsoft's dedication to providing a comprehensive, AI-enhanced ecosystem that supports the dynamic needs of modern businesses. By continually evolving the Dynamics 365 and Power Platform offerings, Microsoft ensures that its customers are well-equipped to face the challenges of today's digital landscape.


Dynamics 365 Wave 1 2024 Release: Top 10 Features You Need to Know! Lisa Crosbie highlights the key features of the 2024 Release Notes for Customer Experience. These include Microsoft Copilot for Sales, Sales, and Customer Insights.

As of the recording date, January 28, 2024, all content is current. However, updates in release announcements may occur. For the most accurate details, it's advised to consult the Microsoft Release planner.

Lisa Crosbie's video on January 25, 2024, outlines the first wave of 2024's new capabilities for Microsoft Dynamics 365 and the Power Platform. This wave promises numerous features aimed at enhancing digital transformation for both customers and partners.

This first release wave emphasizes breaking down barriers between data, insights, and people, improving user experiences across different business applications. Highlights focus on user productivity, innovative app development, automation, and advanced AI capabilities.

For a better understanding of Dynamics 365 and the Microsoft Power Platform release plans, the release planner offers customizable, easily shareable plans. This tool helps users stay organized and informed through the planning process.

Key updates from Dynamics 365 include enhancements to Sales, Customer Service, and Field Service, aiming to elevate customer understanding, agent efficiency, and field service management. Each application area incorporates advanced AI and automation functionalities.

Further improvements are noted in Finance, Supply Chain Management, Project Operations, and Human Resources, focusing on intelligence, automation, usability, and scalability. These updates aim to increase productivity and business agility.

Dynamics 365 Commerce and Business Central are also getting significant updates. These improvements cater to omnichannel retail experiences and productivity through Copilot-driven capabilities, enhancing data analysis and management.

Microsoft Dynamics 365 Customer Insights introduces quicker data ingestion and management, offering AI-enabled insights for optimized customer experiences. This release aims to enhance customer data analysis and intelligent actions.

Microsoft Power Apps, Power Pages, Power Automate, and Copilot Studio receive updates too. These include integrating Copilot for accelerated app development, site building, and automation, enhancing the user and maker experience across the Power Platform.

Understanding Dynamics 365 Wave 1 2024 Release

The Dynamics 365 Wave 1 2024 release brings significant updates across various applications, aiming to enhance user experiences, productivity, and business outcomes. With a strong emphasis on AI and automation, Microsoft continues to push the boundaries of what's possible in digital transformation. By integrating advanced capabilities across Sales, Customer Service, Field Service, and more, businesses are equipped to deliver superior customer experiences and operate more efficiently. These updates not only reflect Microsoft's commitment to continual innovation within its suite of business applications but also cater to the evolving needs of modern businesses looking to leverage technology for growth and success. As organizations navigate these updates, they are positioned to gain actionable insights faster, improve operational efficiency, and drive meaningful customer engagements.

Microsoft Dynamics 365 Sales enhances customer understanding and boosts sales.

  • Microsoft Copilot for Sales enriches sales capabilities with generative AI.
  • Microsoft Dynamics 365 Customer Service introduces enhanced Copilot support for agents.
  • Microsoft Dynamics 365 Field Service focuses on Copilot capabilities and integrations.
  • Microsoft Dynamics 365 Finance utilizes AI for improved business processes.
  • Microsoft Dynamics 365 Supply Chain Management optimizes efficiency with Copilot skills.
  • Microsoft Dynamics 365 Project Operations enhances core functionalities for scalability.
  • Microsoft Dynamics 365 Guides supports 3D models and improved mobile integration.
  • Microsoft Dynamics 365 Human Resources improves recruiting experiences.
  • Microsoft Dynamics 365 Commerce invests in omnichannel retail experiences.
  • Microsoft Dynamics 365 Business Central emphasizes productivity through Copilot.
  • Microsoft Dynamics 365 Customer Insights introduces AI for faster data management.
  • Microsoft Dynamics 365 Customer Insights – Journeys optimizes customer interactions.

Check out the Dynamics 365 2024 release wave 1 early access features. Microsoft Power Platform enhancements include Copilot integrations in Microsoft Power Apps, Microsoft Power Pages, Microsoft Power Automate, and Microsoft Copilot Studio. Microsoft Dataverse and AI Builder receive upgrades emphasizing productivity and AI governance.

Starting February 5, 2024, customers and partners can validate the latest features in a non-production environment. This early access period allows for testing and planning before the features become widely available in April 2024. For a complete list of new capabilities, please check out the Dynamics 365 2024 release wave 1 plan and the Microsoft Power Platform 2024 release wave 1 plan.

Dynamics 365 - Top 10 Dynamics 365 Wave 1 2024 Features Unveiled!


People also ask

What is the future of Microsoft Dynamics 365?

Answer: "As of November 2023, we've introduced new demand planning capabilities within Dynamics 365 that leverage artificial intelligence (AI), machine learning, and external data sources to enhance demand forecasting accuracy. Furthermore, we are integrating Copilot functionalities to give planners deeper insights into how forecasts are derived, enabling them to identify trends and anomalies more effectively."

What is Microsoft release wave?

Answer: "A release wave represents a semi-annual schedule designed for the systematic rollout of new features, performance enhancements, and updates across Power Platform applications. This approach ensures that users receive timely improvements without disrupting their operations."

When was d365 released?

Answer: "The official launch date of Microsoft Dynamics 365 was on November 1, 2016. This platform emerged as a successor to Dynamics CRM by integrating Microsoft's core business applications, encompassing CRM and ERP solutions previously known as Dynamics AX, along with the capability to add a softphone dialer as an extension."

How do I transfer ownership of a customer voice?

Answer: "To transfer the ownership of a Customer Voice, you should initially select the records that need a new owner. Following this, choose Assign Customer Voice alert. In the resulting Assign to Team or User window, you're able to alter the Assign to field to either User or team, based on your requirements. Then, in the User or team field, navigate and select the new owning team."



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