D365 Marketing 2023 Release Wave 1
0:00 Intro 0:25 Collaboration Enhancements 4:00 Lead Scoring 5:13 Effective Insights 7:01 Prevent Message Fatigue with Caps 8:14 AI Features 10:00 Closing Thoug
Today’s companies must adapt to increasing customer expectations and business uncertainty by leveraging data, AI, and collaboration. The release aims to empower organizations to create outstanding customer experiences that translate into business success. It achieves this by integrating AI-powered features into everyday tools, optimizing marketing and sales team collaboration, and focusing on four key themes:
- Engage customers across all touchpoints for holistic experiences.
- Enable collaboration between departments, connecting sales and marketing.
- Utilize data and AI for faster, better decision-making and improved marketing maturity.
- Personalize customer experiences through tailored content, images, and channels.
This release wave for Dynamics 365 Marketing helps break down silos, improve lead quality, and accelerate the sales pipeline, ultimately driving organizational success.
What is Dynamics 365 Marketing?
Dynamics 365 Marketing is a powerful marketing automation software that offers a wide range of features to help businesses streamline their marketing campaigns and improve customer engagement.
Some of the key features of Dynamics 365 Marketing include:
- Email Marketing: Dynamics 365 Marketing provides a robust email marketing platform with customizable email templates, drag-and-drop email editors, and advanced segmentation capabilities.
- Lead Management: The software helps businesses manage their leads and convert them into customers. The system allows for lead scoring, lead nurturing, and automated lead routing to sales teams.
- Event Management: Dynamics 365 Marketing enables businesses to manage their events effectively, including registration, ticketing, and attendee tracking. It also provides post-event analytics to help businesses measure their ROI.
- Customer Journey Mapping: With Dynamics 365 Marketing, businesses can create custom customer journey maps to help them understand the customer experience across multiple touchpoints.
- Personalization: The software allows for personalized messaging and dynamic content creation to help businesses engage with their customers on a more personal level.
- Social Media Marketing: Dynamics 365 Marketing includes social media marketing tools to help businesses manage their social media presence and engage with their audience.
- Analytics and Reporting: The software provides advanced analytics and reporting capabilities to help businesses measure the effectiveness of their marketing campaigns and make data-driven decisions.
Overall, Dynamics 365 Marketing is a comprehensive marketing automation solution that can help businesses drive engagement, increase conversions, and improve customer retention.
More links on about Dynamics/Dynamics 365
Microsoft Dynamics 365 Release Wave 1 Plans for 2023 a compilation of new capabilities to greatly enhance the D365 CRM customer experience.
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Reach up to 100 million contacts or leads and send up to 300 million messages per month with Dynamics 365 real-time marketing customer journey orchestration.