D365 CS: Spice up your case forms with new controls! | Part 2 In my last article and the article before that, I discussed a few of the new PCF controls that became available for Dynamics 365 Customer Service. In this article I am going to wrap up this topic and discuss the remaining PCF controls that you can add to your custom or out of the box case forms in the Customer Workspace app.
PCF (Power Apps Component Framework) controls offer Dynamics 365 Customer Service users extensive customization options for case forms in the Customer Workspace app. They enable users to enhance the out-of-the-box case forms by adding custom features, improving functionality, and streamlining the user interface. With the wide variety of PCF controls available, it is easier than ever for businesses to tailor their CRM to fit their unique needs and deliver exceptional customer service experiences.
Microsoft Dynamics 365 Customer Service (D365 CS) provides many features and tools to help users create and customize their case forms. With the release of the new PCF controls, users now have the ability to make their case forms even more dynamic and user-friendly. This article will discuss the remaining PCF controls available for customizing case forms in the D365 CS Customer Workspace app. These controls include the toggle switch, checkbox, radio button, dropdown list, and date/time picker. Each of these controls provide users with the ability to easily add interactive elements to their forms, allowing them to create custom and engaging experiences for their customers. Additionally, users can personalize their forms by creating custom labels and styling the controls to match the look and feel of their organization. With the use of these PCF controls, users will be able to create case forms that are more interactive and visually appealing for their customers.
Dynamics 365 Customer Service, PCF Controls, Customer Workspace App, Form Customization, Case Forms