In this short I'll show you to easily create and manage a shared mailbox in
Microsoft exchange Online and Outlook in Microsoft 365. Shared Mailboxes are a fantastic solution for groups of staff who want to collaborate in an easy way.
A Microsoft 365 Shared Mailbox is a type of mailbox that allows multiple users to send and receive emails from the same address. This can be useful for teams or departments where several people may need access to an inbox, such as customer service or sales.
A shared mailbox does not require a separate license but instead uses one license from the primary user who has been assigned full access permissions to it. When an email is sent to a shared mailbox, all members will receive a copy of the message in their own Inbox folder, making collaboration easier.
The contents of the mailbox are stored on Microsoft’s servers and any messages sent by its members are archived automatically. Additionally, all team members have equal access rights and can view each other's emails, calendar items, contacts etc., which helps keep everyone up-to-date with what’s happening in their group.