How to clear on new Teams 2.1 Cache
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Dec 7, 2023 2:00 PM

How to clear on new Teams 2.1 Cache

by HubSite 365 about Martin Heusser

I am building and automating Microsoft Teams Phone Solutions and Call Flows.

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Optimize Teams 2.1 on Win11: Learn How to Clear Cache for Enhanced Performance

Microsoft has announced that after March 31, 2024, all users of Teams Classic will be upgraded to Teams 2.1, which is the new version of Teams. As more individuals transition to using the new Teams, learning how to clear the Teams 2.1 client cache on Windows devices becomes essential. Currently, the official Microsoft support page only provides instructions for clearing the cache of the older Teams version.

Teams Troubleshooting Instructions

New Teams App Path:

Classic Teams App Path:

Adjusted instructions that cover both app types.

  1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
  2. Open the Run dialog box by pressing the Windows logo key + R.
  3. In the Run dialog box, copy/paste:
    • For the new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
    • For the classic Teams app: %appdata%\Microsoft\Teams
  4. Delete all files and folders in the directory.
  5. Restart Teams.

PowerShell Script to delete Teams Cache

To clear the cache for Teams 2.1, the simplest method is to navigate to Windows Settings by pressing Win + I, then proceed to Apps and select Installed Apps. Here, either scroll or search to find Microsoft Teams, click on the three dots for more options, and then select Advanced options. Within this menu, click Reset to clear all cached data, including any custom backgrounds, from the specific folder for Teams 2.1 cache.

Additionally, those who prefer using PowerShell can utilize a script developed to streamline the cache clearing process for both Teams Classic and Teams 2.1. It automatically closes Teams, purges the cache while preserving custom backgrounds, and restarts Teams. The location for the cache of Teams Classic and the appropriate directory to retain custom backgrounds for both versions is provided for user convenience. The blog concludes with the hope that these tips will be of use to readers.

This guide is crucial as it helps ensure the best performance for Teams users. It's also a reminder of Microsoft's ongoing efforts to transition users to their latest collaboration software platforms, ensuring they benefit from new features and improved security. A clean cache corresponds to improved application performance, potentially resolving common issues without the need for further technical support.

Understanding Microsoft Teams and Cache Management

Microsoft Teams is a powerful collaboration tool widely used in the business and educational sectors. Its ability to keep up with heavy data flow necessitates regular cache clearing to maintain optimal performance. Clearing your Teams cache ensures your app runs smoothly, can resolve potential glitches, and delivers the latest app updates more efficiently.

Teams - Quick Reset: How to Clear Teams 2.1 Cache on Win11

People also ask

Why do I have two versions of Teams on Windows 11?

It's possible to have two versions of Teams, the Microsoft Teams for personal use, which comes integrated with Windows 11 serving the general consumer market, and the Microsoft Teams designed for enterprise use. They have different features and integrations tailored to their target users. Microsoft provides the personal version with the new Windows 11 experience, focusing on casual chats and video calls, while the enterprise version remains a separate application optimized for business collaboration and integration with Microsoft 365 services.

How do I clear Microsoft Teams cache in Windows 11?

Clearing the Microsoft Teams cache on Windows 11 can often resolve issues with the application. Close the Microsoft Teams app, then open the 'Run' dialog box (shortcut: Win+R), type in '%appdata%\Microsoft\Teams' and press Enter. This will take you to the directory where Teams data is stored. You can now delete the contents within the cache, blob_storage, databases, GPUcache, IndexedDB, Local Storage, and tmp folders.

How do I clear my team cache from run?

To clear your Teams cache from the Run dialog, close Teams and then press Win+R to open the 'Run' dialog box. Type '%appdata%\Microsoft\Teams' and press Enter. Once the folder is open, delete the files within the cache, blob_storage, databases, GPUcache, IndexedDB, Local Storage, and tmp folders to clear the cache. After deleting these files, restart Teams for the changes to take effect.

How do I clear my cache on Windows 11?

To clear the cache on Windows 11, you can use the built-in Disk Cleanup tool or manually clear the cache files from different applications. Type 'Disk Cleanup' into the search bar and select the tool. Choose the drive you want to clean, and check the boxes for the types of file you want to delete, including 'Temporary files'. Click 'OK' to remove these files. You can also manually clear cache from specific applications by navigating to their data storage locations in the File Explorer and deleting the cache files.


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