Optimizing PSTN Connectivity for Microsoft Teams Phone System
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Sep 11, 2023 6:18 PM

Optimizing PSTN Connectivity for Microsoft Teams Phone System

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Explore PSTN Connectivity with Microsoft Teams Phone System for flexible deployment, optimizing calling scenarios & requirements.

Microsoft and tech expert Tom Arbuthnot, have collaborated on a blog that discusses the complexities of planning calling and connectivity, especially for large organizations with varied geographic footprints and unique business requirements. They highlight that different connectivity needs can complicate decision making; some scenarios could be entirely cloud-based, while others may necessitate on-premises setup or mobility. However, they assert that Microsoft Teams Phone provides flexibility to deploy and manage different PSTN connectivity types, catering to varied organizational needs.


The blog details that Microsoft Teams enables users to make VoIP voice and video calls, which reduces long-distance costs on internal VoIP calls. The Teams Phone feature enables PSTN connectivity and provides advanced call control features such as auto attendants, call queues, music on hold, and call forwarding. Teams Phone allows organizations to choose PSTN calling for their organization with various methods or a combination of methods, including Microsoft Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.


Microsoft Teams Calling Plans are a cloud solution ideal for organizations without existing PSTN infrastructure. Operator Connect is suitable for those that wish to maintain existing operator contracts. Teams Phone Mobile ensures improved mobility for hybrid and mobile workers via a single business-provided number for Teams and mobile calling. Direct Routing allows organizations with specific regulatory and compliance requirements to maintain their existing PSTN carrier by connecting their Session Border Controller(s) to the Phone System.

  • Understand the existing service agreements or hardware that need to be maintained.
  • Check if there are regulatory or compliance requirements governing specific users or countries.
  • Identify use cases and decide which PSTN connectivity solution best suits each scenario.

Extended commentary on Main Topic

The blog focuses on leveraging Microsoft Teams Phone for optimal customization and flexibility in connecting large multi-national organizations. By offering various PSTN options, Microsoft Teams Phone aims to meet the most significant requirements of modern communication handling: speed, efficiency, and geographical reach. It considerably streamlines internal communication via VoIP calls, reducing unnecessary overheads associated with long-distance costs.

The blog emphasizes the importance of assessing an organization's specific needs to choose the most suitable connectivity option offered by Teams Phone – Microsoft Teams Calling Plans, Operator Connect, Teams Phone Mobile, or Direct Routing. It effectively highlights Microsoft's commitment to customizable and flexible solutions, critical to a wide range of organizations operating in different scenarios the modern business landscape presents.


Read the full article Choosing PSTN Connectivity with Microsoft Teams Phone System

Learn about Choosing PSTN Connectivity with Microsoft Teams Phone System

Today's blog summarized is about 'Choosing PSTN Connectivity with Microsoft Teams Phone System Blog' co-authored by Tom Arbuthnot, a Microsoft MVP, and Founder and Principal at Empowering.Cloud. The blog discusses the complexities of planning calling and connectivity for multinational organizations with different needs that may complicate the decision-making process.

Organizational scenarios range from being 100% cloud-based, connectivity with legacy hardware and on-premises setup, and requirements such as mobility or rapid deployment. For this, Microsoft Teams provide solutions to manage different PSTN connectivity types for users, catering to specific calling scenarios and requirements.

  • Microsoft Teams allows VoIP voice and video calls with federated Teams users using various devices such as PCs, desktop phones, and mobile phones. This enables quick and efficient communication within organizations and reduces long-distance call costs.

  • Teams Phones add PSTN connectivity and call control features such as auto attendants, call queues, music-on-hold, call forward, and more.

  • Microsoft gives organizations the flexibility to choose PSTN calling from different methods. The Microsoft Teams Calling Plans is a feasible solution when immediate start, simplified management, no existing PSTN infrastructure, and callers are situated in any of the 34 markets.

To learn more about this topic, readers could visit the Empowering.Cloud website or Microsoft's official site for details about the Microsoft Teams Phone system and its features. Readers interested in gaining in-depth knowledge can enroll in Microsoft's training courses or access the educational resources provided by Empowering.Cloud. For professionals, obtaining a certification from Microsoft could also enhance their understanding and credibility in the subject.


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