Building a Better Support Intake Process Using Microsoft 365
You can do better than a shared support email inbox. If you have an Office 365 subscription, there are alternatives that can help your team manage and provide g
Building a Better Support Intake Process Using Microsoft 365
You can do better than a shared support email inbox. If you have an Office 365 subscription, there are alternatives that can help your team manage and provide great support.
In this video we'll cover using Forms, Power Apps, Teams Bots, Planner, Project, Azure DevOps, and Power Automate to substitute for tools like Zendesk, Zoho Desk, Wrike, and OneDesk.
Building a better support intake process using Microsoft 365 is an approach to streamlining customer service and improving customer experience. It involves leveraging the various tools available in Microsoft 365, such as Outlook, Teams, SharePoint, Power Automate, etc., to create automated processes that capture customer information quickly and accurately.
This allows for quicker response times and more efficient resolution of issues. Additionally, it can help reduce costs associated with manual data entry by automating repetitive tasks like ticket creation and tracking. Finally, it helps ensure consistent standards across all channels of communication so customers have a unified view of their interactions with your business.
More links on about Microsoft 365
May 6, 2019 — The project intake process most often uses a governance workflow to route the project request through an organizations approval process.
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