Boost Conversations: New GPT capabilities in Power Virtual Agents
Up to this point, bots we create with Power Virtual Agents have only been able to provide answers to the topics we set up for it. So if we want the bot to...
Up to this point, bots we create with Power Virtual Agents have only been able to provide answers to the topics we set up for it. So if we want the bot to answer any question from a customer ,which could also be found on our website, it ends up being a tedious and manual task. But the latest AI capabilities for PVA transform what was once a tedious task, and makes it as simple as pasting in a URL.
Yes, GPT is now available in preview in PVA. The Boosted conversations feature will present relevant information to a user even if there is no topic for it. For example, a customer might be talking to your bot and wants to ask about job openings. But there’s no topic to discuss job openings. The bot will use natural language processing to find information from a specific URL (such as your job portal or company website) with Bing Search. The information will be sent back to the customer via the bot in plain language.
- Trying Boost Conversations
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Boost Conversations: New GPT capabilities in Power Virtual Agents – Rishona Elijah
More GPT and Power Virtual Agents
Boost Conversations: New GPT capabilities in Power Virtual Agents is a feature that allows Power Virtual Agents to use natural language processing (NLP) to recognize and understand a wide range of user conversations.
This feature enables Power Virtual Agents to understand conversational contexts, accurately interpret natural language, and provide intelligent responses. With this feature, Power Virtual Agents can respond to questions with more natural and intelligent language, resulting in more natural and efficient conversations. Additionally, this feature can help Power Virtual Agents recognize and understand the user’s intent more accurately, allowing them to provide more accurate and relevant answers.
More links on about Microsoft 365
2 days ago — These capabilities incorporate the latest AI technology from Azure OpenAI, which includes use of OpenAI's GPT technology. Learn more about Azure ...
2 days ago — Create instantly useful chatbots quickly with natural language understanding-based authoring capabilities in Power Virtual Agents.
2 days ago — This quickstart guide will introduce you to the core steps in creating and boosting a chatbot with expanded natural language understanding (NLU) ...
2 days ago — New! Conversation booster in Microsoft Power Virtual Agents: Simply point your bot to your company-specific resources, like your website or an ...