2023 Release Wave 1: D365 Customer Service | Part 2
On January 25, 2023 the release notes for 2023 Release Wave 1 were made public, so I took the opportunity to thoroughly review the documentation to provide you
In January 25, 2023 the release notes for 2023 Release Wave 1 were made public, so I took the opportunity to thoroughly review the documentation to provide you with a comprehensive understanding of the upcoming features. Please note that these notes are a constant work in progress, meaning that some of these features might be removed at some point in time, and others might get added so
Supervisor Experiences
This feature will allow makers to customize the out of the box PowerBI embedded reports that are part of the system. With this enhancement admins will be able to:
Omnichannel Updates & Enhancements
In Omnichannel for Customer Service there are a few updates. The first update talks about making the Customer Service workspace app visible by default for certain Omnichannel security roles.
Read the full article
https://d365goddess.com/2023-release-wave-1-d365-customer-service-part-2/
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Dynamics 365 Principal Solution Specialist at Microsoft ... Dynamics 365 Customer Service 2023 Release Wave 1 Release Highlights. https://www.youtube.com/.