2023 Release Wave 1: D365 Customer Service | Part 1
It’s that time of year again! On January 25, 2023 the release notes for 2023 Release Wave 1 were made public
It’s that time of year again! On January 25, 2023 the release notes for 2023 Release Wave 1 were made public, so I took the opportunity to thoroughly review the documentation to provide you with a comprehensive understanding of the upcoming features. Please note that these notes are a constant work in progress, meaning that some of these features might be removed at some point in time, and others might get added so I would definitely recommend keeping your eyes on them and checking back every now and then. You can access the release notes here .
- Agent Experiences
- Supervisor Experiences
- Omnichannel Updates & Enhancements
2023 Release Wave 1: D365 Customer Service | Part 1 – Dynamics 365 Talk
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Feb 2, 2023 — The Dynamics 365 release plan for the 2023 release wave 1 announces the latest updates to customers as features are prepared for release.
Jan 31, 2023 — It's that time of year again! On January 25, 2023 the release notes for 2023 Release Wave 1 were published! I dove into the documentation ...