Power Platform Guide: Creating a Call Queue Scheduler on Microsoft Teams

Building a Microsoft Teams Call queue scheduler solution with Power Platform In this 14-minute developer focused demo, Srinivas Varukala and Rick Shire showcase an open-source App provided by Microsoft Teams that simplifies the management of separate Teams call queues and individuals with a connected and capable supervisor UI. Manage call queues, upload schedules (CSV), view schedules, manually update schedules. Queue coordination delivered by Power Apps to Power Automate via custom connector to Azure function, which runs Power Shell using a service account with credentials stored in Key Vault. This PnP Community demo is taken from the weekly Microsoft 365 Platform Community call recorded on May 16, 2023.

• Demo Presenters
• Srinivas Varukala (Microsoft) | @svarukala
• Rick Shire (Microsoft)
• Supporting materials
• App - Microsoft Teams Call Queue Scheduler | aka.ms/CallQueueScheduler
• Learn more
• Microsoft 365 Unified Sample gallery - aka.ms/community/samples
• Microsoft 345 Platform Community in YouTube - aka.ms/community/

Microsoft Teams Call Queue Scheduler: More About the Main Topic

Microsoft Teams Call Queue Scheduler is an open-source app designed to optimize call queue handling and management for an organization using Microsoft Teams. The solution uses Power Platform to create a user-friendly and powerful scheduling interface for supervisors to manage team members' schedules efficiently. By automating queue coordination through Power Apps, Power Automate, and Azure Functions, supervisors can readily upload, view, and modify call schedules while maintaining security through the integration of Key Vault for storing service account credentials. As demonstrated in the 14-minute demo by Srinivas Varukala and Rick Shire, this easy-to-implement app has the potential to revolutionize call queue scheduling and improve overall productivity in any Microsoft Teams-based workplace.

Learn about Building a Microsoft Teams Call queue scheduler solution with Power Platform

The Microsoft Teams Call Queue Scheduler app is a solution that allows for the management of separate Teams call queues and individuals with a connected and capable supervisor UI. It is developed using Power Platform, Power Apps, Power Automate, Azure Functions, and PowerShell. This solution allows users to manage call queues, upload schedules in CSV format, view schedules, and manually update schedules. This app provides queue coordination and is supported by the Microsoft 365 Platform Community in YouTube. To learn more about this solution, users can access the Microsoft Teams Call Queue Scheduler app and the Microsoft 365 Unified Sample gallery.

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Keywords

call queue, Power Platform, Power Apps, Power Automate, Azure function, Key Vault