Top 10 Essential Features of Dynamics 365 Wave 1 2023 for Better Efficiency

In this video I take you through my Top 10 feature highlights from the Wave 1 2023 Release for Dynamics 365 Sales, Marketing, Customer Service.

Links to feature release notes are below - all information is current at the

time of recording, 1January 25, 2023. Please check the links for updates to

these features.

Engage customers with SMS Conversation -

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/engage-customers-using-sms-conversation]

Up Next Widget Enhancements -

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/guide-sellers-favorable-sales-outcome-next-best-step]

Cross-sell and upsell suggestions -

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/identify-cross-sell-upsell-opportunities-timely-product-recommendations]

Get tips and suggestions while on a customer call -

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/get-tips-suggestions-while-call-customer]

Improve seller effectiveness - learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/provide-intelligent-suggestion-improving-seller-effectiveness]

Capture crucial details of a sales call -

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/capture-crucial-details-sales-call]

Automate follow up tasks

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/automate-creation-follow-up-tasks]

Automatic UTM Tagging

learn.microsoft.com/en-us/dynamics365/r…

[https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/marketing/dynamics365-marketing/measure-marke