Understanding Microsoft Dynamics 365: Features and Benefits

Dynamics 365 is a suite of business applications covering both CRM and ERP. It it made up of modular applications that can be used alone or together, integrated with your other systems, and configured or customised to your specific needs. This video is a 10 minute overview of all the apps in Dynamics 365:

0:00 - What is Dynamics 365?

1:18 - Dynamics 365 Customer Engagement

1:30 - Dynamics 365 Sales

2:00 - Dynamics 365 Customer Service and Field Service

3:30 - Dynamics 365 Marketing

5:10 - Dynamics 365 Customer Insights

6:03 - Dynamics 365 Customer Voice

6:34 - Dynamics 365 Finance and Operations

6:49 - Dynamics 365 Finance

7:06 - Dynamics 365 Supply Chain Management

7:17 - Dynamics 365 Commerce, Human Resources, and Project Operations

7:36 - Dynamics 365 Business Central

7:55 - Mixed Reality and AI applications

9:02 - Dynamics 365 and the full Microsoft stack