Essential Helpdesk Tips & Tricks for Microsoft 365

In this session I take a look at some of the most common support scenarios and tools that helpdesk professionals simply must know if they are to support Microsoft 365. In addition I’ll also discuss where to find information and ultimately get help or provide help to your customers or partners.

In this Video

• 00:00 Introductions
• 01:17 Microsoft 365 Support Tools
• 03:04 Mobile Support Apps
• 03:34 Microsoft Lighthouse
• 04:40 DNS Tips & Tricks
• 07:00 Useful Support Settings
• 07:57 Software & Update Settings
• 10:46 Azure AD Connect Hybrid Tips
• 13:22 Azure AD Diagnostic Tools
• 14:07 SharePoint Online Sharing Tips & Tricks
• 18:29 Onedrive for Business Tips
• 23:43 Session Conclusions & Next Steps

Microsoft 365 provides support through several channels to ensure that customers can get help when they need it. Here are the main support options available:

1. Microsoft 365 Help Center: This is a comprehensive online resource that provides articles, videos, and tutorials to help users troubleshoot issues, learn how to use the different apps and services, and find answers to common questions.
2. Microsoft Community: This is a forum where users can ask questions, share knowledge, and get help from other users and Microsoft experts.
3. Microsoft Support: If you can’t find the answer to your question in the Help Center or Community, you can contact Microsoft support directly. Support options include chat, phone, and email support.
4. Microsoft FastTrack: This is a program designed to help organizations onboard to Microsoft 365 smoothly. It provides guidance and resources to help organizations deploy and adopt Microsoft 365 effectively.
5. Premier Support: This is a paid support option for larger organizations that require personalized support from Microsoft engineers.

Microsoft also provides regular updates to its products and services to fix issues and improve performance. These updates are delivered automatically, and users can configure update settings to ensure they receive the latest updates in a timely manner.

More links on about Microsoft 365 Support

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