Azure OpenAI - Responding to customer complaint emails responsibly

Are you tired of spending hours responding to customer complaints or feedback? Look no further than Azure OpenAI! In this demo, you’ll get a quick overview of Azure OpenAI, including the Completions Playground. You’ll also review a Power Automate flow that triggers on incoming email, adds the email body to the prompt, and posts to the OpenAI REST API.

Using Azure OpenAI, you’ll be able to extract key entities such as customer name, order date, and sentiment from the email, and create a SharePoint item to store this information. Then, you’ll generate a response to the complaint or compliment, complete with a voucher code for positive feedback.

But what about responsible AI principles? No worries - you’ll have the option to either generate an instant email reply or create a draft email via the Graph API that the agent can review before sending to the customer.

Say goodbye to manual responses and hello to the power of Azure OpenAI. Watch this demo now to learn more!

• 00:00 Intro
• 00:53 Azure OpenAI
• 01:53 Completions Playground
• 02:55 Power Automate Email automation
• 06:07 Dave the customer, generating some email complaints
• 09:13 Entity extraction saved to SharePoint List
• 09:38 Draft emails for responsble AI principles
• 10:27 Review the flow history
• 12:06 Outtro

What is Azure OpenAI

Azure OpenAI is a partnership between Microsoft Azure and OpenAI to provide cloud-based artificial intelligence (AI) and machine learning (ML) services to developers, businesses, and individuals. It provides a platform for developers to build and deploy AI-powered applications and solutions.

Azure OpenAI offers a range of pre-built AI models and tools, such as language models, com