Incident Reporting Agent | Building an Autonomous Agent step-by-step | SharePoint Knowledge | EP22

Key insights

• Incident Reporting Agent is an autonomous agent built using Microsoft Power Platform and integrated with SharePoint, designed to automate and streamline incident reporting tasks within organizations.
  
• The step-by-step process includes preparing the agent, setting up SharePoint resources, and configuring the agent for publishing, making it easy for users to follow along from creation to deployment.
  
• Automation and Efficiency: The agent reduces manual effort by automating data collection and processing of incidents, improving workflow speed and accuracy.
  
• Integration with SharePoint: It fits directly into existing SharePoint environments, allowing organizations to use their current document libraries and lists for managing incidents.
  
• This approach leverages new features in the Power Platform, such as AI Builder models and Power Automate workflows, making it possible to scale across departments while maintaining governance and security.
  
• The episode highlights recent advancements in AI-driven automation for SharePoint, including better approval processes, metadata management, and integration with Microsoft Copilot Studio, helping users manage complex workflows more easily.

Introduction to the Incident Reporting Agent

On May 17, 2025, Microsoft released a detailed demonstration titled Incident Reporting Agent | Building an Autonomous Agent step-by-step | SharePoint Knowledge | EP22. This video, part of an ongoing series, walks viewers through the process of creating an autonomous agent using the Microsoft Power Platform. The focus is on integrating this agent with SharePoint to handle incident reporting tasks efficiently within organizations. By leveraging AI and automation, the agent aims to streamline workflows and improve how incident data is managed and reported.

The collaboration between Microsoft and Shane Young, a recognized Power Platform MVP, further highlights the practical value of these tools for both technical and non-technical users. The episode arrives at a time when organizations are increasingly looking for ways to automate routine processes while maintaining strong governance and data accuracy.

Understanding the Role of the Autonomous Agent

The core concept behind the incident reporting agent is to serve as an intelligent assistant for managing incident-related information. Rather than relying on manual data entry or scattered communications, the agent acts as a subject matter expert. It interacts directly with users, guiding them through the reporting process and ensuring that all necessary details are captured accurately.

Through integration with SharePoint, the agent automates the capture, storage, and retrieval of incident data. This not only saves time but also reduces the risk of errors that often occur with manual workflows. As a result, organizations benefit from improved responsiveness and more reliable records, which are essential for effective incident management.

Step-by-Step Creation and Integration Process

The video provides a comprehensive, step-by-step guide to building the autonomous agent. It begins with preparing the agent’s environment, including setting up required SharePoint resources such as document libraries and lists. Next, viewers learn how to configure the agent to interact with users and process data using the Power Automate platform’s capabilities.

Key elements in the build process include the use of Power Automate for workflow automation, AI Builder models for intelligent data processing, and seamless integration with SharePoint. The approach is designed to be accessible, ensuring that even those without deep technical expertise can follow along and deploy similar solutions in their own organizations.

Benefits and Tradeoffs of the New Approach

One of the main advantages of this technology lies in its ability to automate repetitive tasks, thereby increasing efficiency and reducing manual effort. The tight integration with SharePoint means organizations can deploy the agent within their existing infrastructure without major changes. This compatibility also supports scalability across multiple departments or sites.

However, adopting AI-driven automation also presents certain tradeoffs. While automation can improve accuracy and enforce governance policies, it requires careful configuration to ensure the agent operates as intended. There may also be challenges related to user adoption, as employees need to adjust to new digital processes. Balancing the flexibility of AI with the need for oversight is essential for successful implementation.

Latest Developments and Future Outlook

This episode showcases the most recent advancements in Power Platform and SharePoint integration, reflecting Microsoft’s commitment to continuous improvement. The incident reporting agent builds upon features that have only recently become generally available, such as enhanced response quality and integration with Microsoft Copilot Studio.

Looking ahead, Microsoft’s strategy emphasizes deeper AI-powered automation within SharePoint. Future enhancements are expected to simplify approval processes, automate metadata management, and further embed AI into everyday workflows. These innovations point toward a future where autonomous agents play a central role in organizational efficiency and decision-making.

Conclusion

In summary, Microsoft’s latest video on building an autonomous incident reporting agent offers a timely and practical guide for organizations aiming to modernize their incident management workflows. By combining AI, automation, and SharePoint integration, the approach delivers both immediate efficiency gains and a scalable foundation for future innovation. As Microsoft continues to evolve its Power Platform ecosystem, autonomous agents are set to become an integral part of digital workplace transformation.

Keywords

Incident Reporting Agent Building Autonomous Agent SharePoint Knowledge Incident Management Automation EP22 Tutorial AI Agent Development