NEW SharePoint FAQ WebPart - Step by Step

Key insights

• AI-powered FAQ web part: SharePoint now includes a new FAQ web part that uses Microsoft 365 Copilot to automatically generate frequently asked questions from documents, saving significant manual effort. 
   
• Automatic content generation: The AI analyzes source files like policy documents and meeting transcripts to create relevant questions, answers, and categories for the FAQ, reducing repetitive work. 
   
• Customization options: Authors can easily edit, reorder, and refine the generated FAQs directly on the SharePoint page. Visual elements such as icons and expandable sections can be adjusted for better user experience. 
   
• Integration with Copilot agents: Users can build Copilot agents to complement their FAQs, allowing comparison between quick FAQ responses and more detailed agent answers within SharePoint. 
   
• User-friendly deployment: Adding the FAQ web part is simple and does not require IT support. Only users creating FAQs need a Copilot license, while everyone else in the organization can view them without extra licensing. 
   
• Continuous updates and availability: This feature began rolling out in mid-2025 as part of broader AI enhancements in SharePoint, making it easy to keep FAQs current as organizational content changes. 
   

Introduction: SharePoint’s AI-Powered FAQ Web Part Ushers in a New Era

A major innovation has arrived for organizations using Microsoft 365 SharePoint: the brand-new, AI-powered FAQ web part is now available, as highlighted in Daniel Anderson’s recent YouTube video. This feature, powered by Microsoft 365 Copilot, signals a turning point in how companies build and manage frequently asked questions on their intranet. Anderson’s tutorial demonstrates how the technology allows users to transform even lengthy documents—such as a 140-page compliance manual—into dynamic, interactive FAQs within minutes.

Previously, creating FAQs was a manual, time-consuming task. Now, thanks to this new AI-driven approach, organizations can save valuable hours and ensure their content remains both current and relevant. The video explores the setup process, customization features, and the tradeoffs between automated and manual methods.

How the New FAQ Web Part Works

At the core of this update is the seamless integration of Microsoft 365 Copilot’s AI functionality into SharePoint. According to Anderson, the process begins by simply adding the FAQ web part to a SharePoint page. Users are then prompted to select source files—these can include policy documents, meeting notes, or other key organizational materials. The AI analyzes this content, automatically generating categories and questions that reflect the most relevant information.

This not only speeds up the FAQ creation process but also ensures that the generated content is grounded in authoritative sources. Anderson’s walkthrough highlights how the system creates multi-level, expandable FAQ sections, making navigation straightforward for end users. The ability to quickly customize icons and visual styling further enhances the user experience, providing both clarity and aesthetic appeal.

Benefits and Tradeoffs of Automation

One of the standout advantages of the AI-powered FAQ web part is the significant reduction in manual work. Instead of drafting each question and answer by hand, authors can rely on AI to curate and summarize key points from existing documents. This not only saves time but also helps reduce errors and inconsistencies that can arise from manual processes.

However, while automation brings efficiency and accuracy, it introduces new challenges. For example, site authors must still review and refine the AI-generated content to ensure it meets organizational standards. Anderson points out that while the AI handles the heavy lifting, human oversight remains essential for maintaining quality and context. Balancing automation with editorial control is key to achieving the best outcomes.

Customization and Integration Features

Another notable aspect of the new FAQ web part is its flexibility. Users can reorder, edit, and fine-tune both questions and answers directly on the page. The tool also offers options to customize icons and visual elements, ensuring the FAQ matches the branding and style of the organization’s SharePoint site.

Additionally, Anderson demonstrates how the FAQ web part can complement Copilot agents—AI-powered assistants that provide more detailed responses to user queries. This dual approach allows organizations to address both simple and complex questions, creating a richer and more interactive support environment. Notably, while a Copilot license is required to create FAQs, viewing them does not require additional licensing, ensuring broad accessibility.

Impact and Future Outlook

The rollout of this feature, which began in late June 2025, is part of Microsoft’s broader initiative to embed AI more deeply within SharePoint. Alongside the FAQ web part, updates include new page templates and enhanced PDF tools in OneDrive. Anderson suggests these advancements will continue to empower content creators, enabling faster, smarter, and more visually appealing page creation.

As organizations increasingly seek ways to streamline internal communication and support, the AI-powered FAQ web part stands out as a transformative tool. By automating repetitive tasks and allowing greater focus on content quality and user experience, it reflects the ongoing evolution of workplace technology.

Conclusion: A Step Forward for SharePoint Users

In summary, Daniel Anderson’s video provides a comprehensive overview of SharePoint’s new AI-powered FAQ web part, emphasizing its potential to save time, improve content relevance, and enhance user engagement. While automation brings notable benefits, successful implementation will depend on balancing AI efficiency with careful human oversight. As this technology becomes standard, organizations can look forward to more agile, responsive, and user-friendly intranet experiences.

Keywords

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