You’re (Probably) Not Using These 30+ Microsoft Teams Phone Features

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Most IT admins are only scratching the surface. Discover 30+ powerful features hiding in plain sight, and learn how to simplify provisioning, and supercharge your Teams telephony setup. Don't miss the ultimate guide every Teams admin needs.

We all know you can make and receive calls when you enable Teams Phone. But what about the tons of other features available when you turn Microsoft Teams into a genuine phone system?

If you’re still striving for feature parity between Teams and your PBX, look no further. Below, we include the full Teams Phone feature list, as of December 2024.

Note: as Teams Phone is effectively a SaaS product, updates are made on a regular basis. For new, retired, or changing features, we suggest to follow empowering.cloud for the latest updates.

Microsoft Teams Phone: Full Feature Matrix

Some of these features require higher licensing ties, like Teams Premium. With these features come over 500 different configuration settings and options to choose from. These help you tailor the Teams Phone experience for each of your user groups.

On top of these in-house Teams Phone features, you may also subscribe to third-party products and features to further enhance the Teams Phone experience.

For example, the built-in call recording may not be sufficient for making calls in a PCI-compliant manner. Likewise, the breadth of Teams call reporting and analytics may not be suitable for contact centers or businesses handling extremely large call volumes.

There is a variety of third-party add-ons in the Teams Phone ecosystem. However, we strongly advise you learn to walk before you can run.

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