Copilot Studio: Human Review Connector

Key insights

• Human Review Connector (also called Request for Information (RFI)) pauses a Copilot Studio agent flow, sends an interactive Outlook request to a reviewer, then automatically resumes the flow after a response.
  Use this to mix automated steps with human judgment at decision points.
• How to add and configure: open your Copilot Studio agent flow, choose "Add tool" and select the RFI action, set the email Title and Message, add one or more Assignees, and define input fields like Yes/No, date, or text.
  The first valid response becomes the dynamic input for the next actions.
• Key benefits: adds human accountability, accepts real human answers as dynamic parameters, uses native Outlook forms so reviewers need no new tools, and automatically resumes the flow to avoid manual restarts.
  These features improve compliance and reduce AI-only errors.
• How it differs from classic approvals: the flow pauses natively inside Copilot Studio instead of relying on external portals or manual restarts, and it injects reviewer input directly into subsequent actions as real-time parameters.
  This creates more adaptive and end-to-end automation.
• Extensibility and limits: organizations can build custom HITL connectors via OpenAPI patterns to support other UIs or multi-channel notifications, but the connector is in preview and may change or have limited functionality.
• Best use cases and tips: use for high-stakes checks like document validation, financial approvals, or insurance reviews and for multistage approvals with role-based reviewers and escalation paths.
  Test in pilots before production and design clear questions so reviewers provide the exact inputs the flow needs.

Keywords

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