MSPs: Still Managing Multiple Teams Tenants the Old Way? There’s a Better Option

Are you still logging into each customer’s Microsoft Teams tenant separately, juggling credentials, and switching between identical admin centers?

It might get the job done, but as tenant numbers grow, so does the pressure on your support team: more credential juggling, more manual provisioning, more risk of mistakes. As well as escalating operational overhead.

The Top 5 Challenges MSPs Face with Microsoft Teams Management

1. Customer Teams Tenant Access
 MSPs cite tenant access as their biggest support challenge. Some customers share admin accounts, others demand individual credentials. Even with GDAP, technicians must constantly jump between tenant portals—each one identical—risking costly mistakes and customer disruption.

2. Maintaining Customer Security
 Security isn’t optional. Techs need scoped permissions, compliant disablement processes, password vaults, and strict audits—especially with high-security customers in defense, finance, or government. It’s an operational headache.

3. Quality of Service Delivery
 With every customer enforcing unique access rules, maintaining consistent service is tough. Frustrated support staff, slower resolutions, and risk to contract renewals? Not a good mix.

4. Staff Integration & Retention
 Support techs often stay ~3 years. Their knowledge is deep—and hard to replace. Without standardized tools and processes, onboarding new hires takes longer and service quality suffers.

5. Proactive vs Reactive Support
 The cloud evolves fast. Microsoft’s roadmap changes require MSPs to stay ahead, not react. Identifying tenant config issues manually isn’t scalable—you need tooling to highlight problems before they escalate.

Meet Orto: Built for MSPs, Designed for Scale

Callroute’s Orto for Microsoft Teams gives you a single web portal to manage all customer Teams Phone environments.

With Orto, you get:

• Single login across tenants – No more switching between admin centers; manage everything from one secure, branded portal

• Automated provisioning and policy assignments – Configure once, then let Orto apply the right setup to every new user automatically

• Role-based access control (RBAC) – Tailor access by region, contract scope, or sensitivity level to meet each customer’s security needs

• Continuous monitoring and smart alerts – Get notified of unauthorized changes and prevent disruptions before they hit end users

• Rollback capabilities – Instantly revert Teams configurations to the last approved state to keep service consistent

• Centralized phone number and license management – Track allocations across Direct Routing, Operator Connect, and Microsoft numbers with ease

No more jumping between admin centers. No more missed changes. Just standardized, secure, high-quality service at scale.

Ready to streamline Teams management and grow your MSP business? Explore Orto for MSPs.