Deep Dive into Agent Flows in Copilot Studio

Key insights

• Agent Flows in Copilot Studio offer structured, rule-based workflows that incorporate AI actions, allowing for the automation of any imaginable task.
• Predefined Paths: Agent flows execute tasks with speed and consistency by following predetermined paths, ideal for predictable scenarios like document processing and financial approvals.
• Simplified Decision Points: By blending structured automation with AI, agent flows manage complex decision points such as conditions, exceptions, and loops effectively.
• Agent flows can direct customer feedback to appropriate teams based on static rules, ensuring efficient handling of general or urgent feedback through designated agents.
• Integration: Agent flows and agents work together to automate critical processes and can operate independently or integrate within existing systems as skills.
• The creation of agent flows is accessible through natural language instructions or a graphical user interface, utilizing the same low code platform as Power Automate in Copilot Studio.

Keywords

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