Key insights

• FAQ Accordion in SharePoint: The video explains how to create an interactive FAQ section using an accordion style in SharePoint, which enhances user engagement and provides easy access to information.


• Method 1 - Collapsible Sections: This method involves using SharePoint's built-in features to add collapsible sections on modern pages without any coding. Steps include creating a new page, adding collapsible sections for each question and answer, and publishing the page.


• Method 2 - Custom List with JSON Formatting: For more flexibility, this method uses a custom list with JSON formatting. It requires creating a list, defining columns for questions and answers, populating the list, and applying JSON code for formatting.


• Customization and Maintenance: Both methods allow customization to match site branding. Using a custom list is beneficial for managing large numbers of FAQs efficiently.


• User Experience: Ensure that the FAQ accordion functions smoothly and is accessible to all users to enhance their experience on the site.


• JSON Code Example: A sample JSON code is provided for formatting the list into an accordion style, offering a scalable solution for managing FAQs in SharePoint.

Enhancing SharePoint with an FAQ Accordion: A Comprehensive Guide

In the ever-evolving world of digital content management, SharePoint remains a powerful tool for organizations. One of the latest features gaining popularity is the FAQ accordion, which enhances user engagement and simplifies information access. This article delves into a YouTube video by Steve Corey, which provides a step-by-step guide on implementing an FAQ accordion in SharePoint. We will explore different methods, trade-offs, and challenges associated with this feature.

Understanding the FAQ Accordion in SharePoint

The concept of an FAQ accordion in SharePoint revolves around creating an interactive section where users can click on questions to reveal answers. This approach not only makes the interface cleaner but also improves user experience by allowing quick access to information. In his video, Steve Corey demonstrates two primary methods to achieve this: using collapsible sections on modern pages and employing a custom list with JSON formatting.

Method 1: Utilizing Collapsible Sections on Modern Pages

SharePoint Online offers a straightforward method to create an accordion-style FAQ using collapsible sections on modern pages. This approach leverages SharePoint's built-in features, eliminating the need for coding. Here are the steps involved:

• Create a New Page: Navigate to your SharePoint site and click on the Gear Icon, then select Add a Page. Provide a title for your page, such as "FAQ".
• Add a Collapsible Section: Click on the Section Settings icon on the left-hand side of the section. Toggle the "Make this section collapsible" switch to On. Enter your question in the Section Title field.
• Insert the Answer: Within the collapsible section, add a Text web part and input the answer to the question. You can also embed other web parts, such as forms or images, to enrich the answer content.
• Configure Section Settings: On the right-hand side, adjust settings like "Show divider between sections" and "Default display" (expanded or collapsed).
• Repeat for Additional FAQs: Add more collapsible sections for each question and answer pair.
• Publish the Page: Once all FAQs are added, click on Publish to make the page live.

This method provides a clean and interactive FAQ section without the need for custom code. It is ideal for users who prefer simplicity and ease of use.

Method 2: Creating a Custom List with JSON Formatting

For those seeking a more dynamic and customizable approach, the second method involves creating an accordion-style FAQ using a SharePoint custom list and JSON formatting. This method offers flexibility and scalability for managing FAQs. The steps are as follows:

• Create a Custom List: Go to Gear Icon > Site Contents > New > List. Name the list, e.g., "FAQ".
• Define Columns: Use the default Title column for questions. Add a new column named "Answer" with the type Multiple lines of text.
• Populate the List: Enter your questions in the Title column and corresponding answers in the Answer column.
• Apply JSON Formatting: In the list view, click on All Items > Format current view. Select Advanced mode and input the JSON code to format the list into an accordion.

This method requires familiarity with JSON formatting but offers a customizable and scalable solution for managing FAQs. It is suitable for users who want more control over the design and functionality of their FAQ section.

Trade-offs and Challenges

When deciding between the two methods, there are several trade-offs and challenges to consider:

• Customization: Both methods allow for customization to match your site's branding and design preferences. However, the JSON method offers more flexibility in terms of design.
• Maintenance: Using a custom list makes it easier to manage and update FAQs, especially if you have a large number of entries. The collapsible section method may require more manual updates.
• User Experience: Ensure that the accordion functions smoothly and is accessible to all users. Testing across different devices and browsers is essential to provide a seamless experience.

By implementing an accordion-style FAQ in SharePoint, organizations can enhance user engagement and provide a streamlined way for users to find answers to common questions. Each method has its advantages and challenges, and the choice depends on the specific needs and technical expertise of the user.

Conclusion

In summary, Steve Corey's video provides valuable insights into creating an FAQ accordion in SharePoint. Whether you opt for the simplicity of collapsible sections or the customization of a JSON-formatted list, both methods offer effective solutions for enhancing user interaction and information accessibility. As SharePoint continues to evolve, features like the FAQ accordion will play a crucial role in improving digital content management.

For a visual demonstration of creating an accordion-style FAQ in SharePoint, you can refer to Steve Corey's YouTube video. This guide serves as a comprehensive resource for anyone looking to implement this feature in their SharePoint site.

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