Dynamics 365: Wave 2 2025 Highlights

Key insights

• Dynamics 365 2025 Wave 2 — Short video summary: Microsoft’s Oct 2025–Mar 2026 release focuses on deeper AI, automation, and clearer user interfaces to speed business work and decisions.
  
• Copilot and Autonomous AI agents automate routine tasks, suggest actions, and surface insights so teams spend less time on admin and more on strategic work.
  
• App-specific improvements — Sales gets insight-led workflows to help close deals faster; Customer Service adds smarter routing and omnichannel support; Field Service improves scheduling and inspections; Finance and Operations reduce manual closes and improve supply chain visibility.
  
• Modernized UX — A cleaner app header, streamlined navigation, and Copilot-powered auto-filling (from images, files, emails) make data entry faster and screens less cluttered.
  
• Industry focus — Updates target complex sectors like manufacturing, utilities, oil & gas, and construction, aiming to boost operational efficiency and decision speed with tailored tools.
  
• Business value — The wave expands AI autonomy and integration to reduce manual work, deliver faster insights, and improve productivity across the Dynamics 365 suite.
  

Keywords

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