Power Virtual Agents & Azure OpenAI: Generative AI Solutions by Microsoft Expert

We are excited to reveal the new integration between Power Virtual Agents and Azure AI Studio. Developers can now conveniently connect and publish their Azure OpenAI services within Power Virtual Agents directly from the Azure AI Studio. Bot builders can use Azure OpenAI Service in two ways within Power Virtual Agents: from the box, or through configuring their own Azure OpenAI Service from the Azure AI Studio.

• The Generative Actions feature chains together requests using Azure OpenAI to answer questions efficiently, sometimes generating additional questions for further information.
• Azure OpenAI Service also powers the Generative Answers feature, which dramatically improves conversational coverage by generating multi-turn answers based on an organization's content in real-time.
• The Copilot feature assists in building, designing, and modifying bot topics through natural language.
• Last but not least, Azure OpenAI Service (AOAI) is a PaaS offering by Microsoft hosted by Microsoft Azure, while Power Virtual Agents is Microsoft's SaaS offering that relies on AOAI for optimal functionality.

Both products provide superior conversational experiences for customers, agents, and internal employees

https://powervirtualagents.microsoft.com/en-us/blog/create-generative-ai-solutions-with-power-virtual-agents-and-azure-openai-services/

• Tools and Practices 👉 https://www.microsoft.com/en-us/ai/tools-practices
• Use a connection to Azure OpenAI on your data 👉 https://learn.microsoft.com/en-us/power-virtual-agents/nlu-generative-answers-azure-openai

Digging Deeper into the Power of Generative AI

The integration of Power Virtual Agents with Azure AI Studio opens up new opportunities for leveraging generative AI technologies. The Generative Actions increased automation in handling customer queries, with no prior topic building necessary. On the other hand, The Generative Answers and Copilot features have significantly contributed to enhancing conversational coverage and simplifying bot topic management. Together, these tools enable businesses to create meaningful conversational experiences in days.

Learn about Create Generative AI solutions with Power Virtual Agents and Azure OpenAI Services

Power Virtual Agents and the Azure AI Studio are now integrated, allowing developers to easily connect and publish Azure OpenAI service within Power Virtual Agents. Bot builders can utilize the Azure OpenAI Service within Power Virtual Agents in two ways: out of the box with features like Generative Answers/Actions and Copilot, or by configuring their own Azure OpenAI Service from the Azure AI Studio. Generative Actions chains together requests using the Azure OpenAI Service to automatically detect and use plugins to best answer questions, while Generative Answers allows for boosted conversational coverage by dynamically generating multi-turn answers based on an organization’s content in real-time. Copilot helps build, design, and modify bot topics through natural language. Azure OpenAI Service is a PaaS offering by Microsoft that is provisioned and hosted by Microsoft Azure and used by Power Virtual Agents. Both products work collaboratively together to solve problems and provide superior conversational experiences for customers, agents, and internal employees.

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Keywords

Microsoft Power Virtual Agents, Azure OpenAI Service, Generative Answers, Generative Actions, Copilot, Azure AI Studio