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Troubleshooting Outlook: Fix Not Receiving Emails (7 Solutions)
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Outlook
Oct 19, 2022 7:06 PM

Troubleshooting Outlook: Fix Not Receiving Emails (7 Solutions)

by HubSite 365 about Business Insider

Pro UserOutlook

Discover 7 effective troubleshooting tips to fix your Outlook when its not receiving emails. Stop missing important communications today!

Efficient Troubleshooting Techniques for Email Reception Issues in Microsoft's Outlook

Occasionally, Microsoft Outlook users may experience issues with receiving emails due to various probable reasons. For instance, an email could be erroneously flagged as spam or subjected to a rule in Outlook, or there might be problems with your internet connection. The tips highlighted below are the best and most effective troubleshooting methods for remedying scenarios where email reception fails.

Firstly, you may want to check your junk mail, a place quite notorious for housing important emails that have been incorrectly labeled as spam. If an important message is found there, it can be selected, and the "Never Block Sender" option can be activated from the Home tab in the ribbon menu. This will prevent such messages from being sent to spam in the future.

Alternatively, the issue may arise if Outlook has been set to offline mode. This can be verified by examining the status at the right bottom section in the Outlook window; it should read "Connected" if it's online. If it shows "Offline", click the Send/Receive tab in the ribbon to switch it back to the online mode.

Another potential cause could be an unstable internet connection. If your Outlook status remains offline, check your network connectivity—try loading a web page on your browser to test it. If you still can't connect to the internet, you might need to restart your WiFi network or contact your internet service provider for support. For more info on network troubleshooting, check Outlook connectivity issues.

If you still aren't receiving emails despite a reliable internet connection, it might be time for you to close and restart Outlook. Be sure to use the Task Manager to ensure it's completely closed and not running any background services.

Handling Emails with Attachments and Troubleshooting Email Rules in Outlook

At times, Outlook might have rules configured for automatic email processing, which could inadvertently trigger an email rule that moves emails to a different folder. Review the Rule & Alerts dialog box for any conflicting rules. Should an email with a large attachment fail to reach your inbox due to interruption by your internet service provider, contact the sender and request for the email to be sent again, this time without any attachments.

For a more comprehensive solution,Microsoft provides tools for repairing issues related to Outlook or your email profile. Though time-consuming, this process could help restore normal email reception. Navigate from the Start button to the Settings app, and inside the search box, input "apps". When you see "Add or Remove programs" in the results, click to open, scroll to find Microsoft Office or Microsoft 365 (as per your Office version), choose Modify from the three-dot menu and then Online Repair.

If this doesn’t solve your problem, the next step would be to try repairing your email account profile. Inside Outlook, select File, then Account Settings and choose Account Settings again from the drop-down menu. Click on the problematic email account and click Repair.

These outlined solutions and techniques serve as essential aid to Outlook users who encounter challenges with their email reception. By taking these tried-and-true steps, your email functions should hopefully return to optimum operation, keeping your digital communications seamless.

Read the full article 7 ways to troubleshoot if your Outlook account is not receiving emails

Outlook - Troubleshooting Outlook: Fix Not Receiving Emails (7 Solutions)

Learn about 7 ways to troubleshoot if your Outlook account is not receiving emails

If your email platform seems not to receive emails, there are multiple possibilities you should explore. These issues could range from spam filters to an unstable internet connection. The succeeding paragraphs shed light on the seven best troubleshooting techniques for rectifying the non-receipt of emails on your account. Communication both on professional and personal levels greatly depends on emails, hence when your mailbox refuses to receive mails, it becomes a major obstacle. If you are looking forward to an email message and it's not appearing, the following steps will guide you to solve the problem, aptly enabling your mail receipt.

  • Did it go to junk mail?
    Many ignore checking the spam or junk filter when they can't locate an important email. It frequently happens that emails miss their way to spam erroneously, so crosscheck the spam folder. Also, should you discover a necessary email in spam, chose it and tap the Home tab located on the ribbon menu, after which you choose Never Block Sender from the dropdown, to avoid such future occurrences.

  • Make sure it is not offline
    It's possible for the program to be offline. Confirm from the lower right of the window; you ought to see Connected. If it displays, Offline, tap on the Send/Receive tab located on the ribbon and then click on Work Offline where the status should return to Connected.

  • Check your internet connection
    If it remains offline, you likely have a problem connecting to the internet. To confirm this, try opening a webpage using a browser. If you cannot access the internet completely, reboot your WiFi network. Suppose it remains inaccessible after restarting, you should contact the internet service provider.

  • Restart it
    If the connection to the internet is strong, and yet, emails aren't received, close and start it again. It's important to note that merely closing it isn't sufficient because it retains some operations in the background. Therefore, you will need the Task Manager for complete shutdown.

  • Double-check for [Outlook] rules
    This may not be frequent but occurs occasionally. If you configured it to process emails with specified rules, an email could trigger these rules, automatically processed and filed, thereby bypassing the inbox. Check your rules to ensure that the awaited email wasn't automatically diverted.

  • Does the email contain a large attachment?
    When an email has a large attachment, it could be blocked by the internet service provider, implying that you would not receive it at all. Probe the sender, if it has an attachment, ask them to resend the email with just the message text, and provide you with the attachment link from a cloud service.

  • Repair it or your profile
    Finally, Microsoft provides tools capable of repairing it if certain aspects are corrupted. If you still can't receive emails after the above steps, consider attempting its repair. However, it takes a while (can take up to an hour), hence should be the last attempt. Also, you can try repairing your email account profile.


p Dave Johnson
Dave Johnson has a depth of experience in the tech industry, from operating satellites and teaching space operations in the Air Force to spending extensive time as a content lead on the Windows team at Microsoft. Dave Johnson, a renowned author of numerous books, has also made significant contributions to several sites and publications, such as CNET, Forbes, PC World, How To Geek, and Insider. Beyond his tech skills, Johnson is a scuba instructor, photographer, and co-host of several podcasts. His journalism coverage focuses on how consumer tech is transforming the speculative world of science fiction into real-life scenarios.

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