Viva Sales: Innovative Updates & Enhancements, March 2023

Microsoft Viva Sales is reimagining sales. By weaving customer relationship management (CRM) context and artificial intelligence (AI) seamlessly into every salesperson’s flow of work, Viva Sales helps sellers focus time on what matters most: making meaningful connections, building trust, and moving deals forward.

This month, we’re excited to share the next generation of AI product updates in Viva Sales, empowering sellers to achieve new levels of productivity.

• AI-generated email replies is now generally available (GA)
• Generate replies with proposed meeting times
• Build upon generated replies by providing additional prompts
• Understand the data sources behind generated replies
• Change the opportunity embedded in generated replies
• Improve future replies by providing feedback
• AI-powered meeting summaries is more powerful than ever
• Stay on top of email follow-ups with meeting summaries

What’s New in Viva Sales – March 2023 - Microsoft Community Hub

Microsoft Viva Sales is a seller experience application that leverages Microsoft 365 and Teams to automate the process of capturing, accessing, and registering data into customer relationship management systems (CRMs). It eliminates the need for manual data entry, freeing up sellers to focus on selling. With the help of AI and customer engagement data from Microsoft 365, Viva Sales provides sales intelligence that helps sellers better understand their customers and close deals faster. The goal of Viva Sales is to boost seller productivity, reduce workloads, save time, and ultimately help salespeople sell more effectively.