Suggested Email Replies in Outlook VIVA Sales

Ai Enabled Email Support in Microsoft Outlook - Detailed Guide

Microsoft has recently elevated the email experience with Sales Copilot, using Ai to generate ideal responses for your emails. The AI-fueled interface offers pre-defined response categories or allows users to input their own text, after which the AI generates suitable content. Whether you're drafting a new email or replying to an existing one, this feature is designed to save your time and effort. The AI-generated content can be used directly or can be modified to meet user needs. It's important to note, however, this feature is available only when it's enabled by your administrator. More information here.

Users have the responsibility to review and edit the AI-suggested content to ensure it's accurate and appropriate before sending their emails. The suggested content can be added directly to emails, copied and pasted into an email, or can even be used in Microsoft Team chats. The generated suggestions don't overwrite existing content in the email body, but rather are added to any existing content.

Notably, the Sales Copilot's AI supports multiple languages, including English, Spanish, French, and German. The email and custom text must be in one of the supported languages to generate the suggested content.

Customizing Your Suggested Content

One of the key features of Sales Copilot is that it allows users to customize their content. This includes adjusting the tone, refining the content, and adding or removing meeting suggestions. Users can also use custom prompts, ensuring concise and specific content in their email.

Moreover, the tool enables you to select which aspects of your Outlook data - such as opportunities,contact and account details - your suggested content will focus on. This aids in generating email content that is tailored to individual scenarios. Again, it's crucial to remember that your pre-existing email content won't be replaced; your AI-generated content will be added to your existing email body. This hands-on customization enhances how you interact with your email platform, making it a more personal, intuitive experience.

Microsoft has also engineered a text moderation feature to maintain professionalism. This feature helps detect any potential abusive or derogatory language and rejects it when used in custom text or suggested content.

Summary Email Creation and Feedback

Another intriguing feature is the Sales Copilot's ability to summarize recent Microsoft Team meetings. This feature is potent for sales representatives who need to compile all meeting notes and action items into a single email. It is currently available for public preview and is subject to undergo adjustments.

Feedback is a crucial part of improving any product, and the same holds true for Sales Copilot. Microsoft has implemented a feature that allows for user feedback on the application. By choosing the thumbs-up or thumbs-down icon and providing constructive notes, users can help augment the functionality and structure of Sales Copilot moving forward.

Read the full article Activate Suggested Email Replies in Outlook VIVA Sales - Detailed Guide

Learn about Activate Suggested Email Replies in Outlook VIVA Sales - Detailed Guide

Outlook VIVA Sales comes with many advantageous features designed to facilitate your e-mail interactions. One of these adapting features is the Sales Copilot, which uses artificial intelligence (AI) to provide suggested responses to your emails. This system not only saves you considerable time, it also ensures that your email responses are precisely targeted to achieve your objectives.

Moreover, Sales Copilot's unique integration with Customer Relationship Management (CRM) tools, enables it to display all relevant information from CRM in blue. It can also suggest meeting times for you. Notably, you are allowed to edit the AI-generated email responses so they suit your needs and goals.

The Copilot AI tool is not limited to the English language, other supported languages include Spanish, German, and French. It also allows you to generate custom e-mail responses based on the text you feed into it. The AI's engine can handle long and complex prompts, but shorter concise prompts are easier to use and yield more targeted replies.

Additionally, Copilot provides options to generate a new reply based on the selected opportunity and to change the tone of e-mail responses to suit your relationship with your customers. You can generate suggested content for internal and external email addresses too.

• However, with all its efficiency, it is crucial not to include personal pronouns or inappropriate language in your prompts as this could affect the efficiency of the generated response.

• Restoring content to the previous version is also an option unless you change the opportunity and create a new draft or change the meeting and create a new draft.

• The Copilot has a preview feature that enables you to create a summary of your sales meetings, but it is important to know that this particular feature might change and is currently only available for public preview.

• Lastly, it is important to edit the suggested content so that it is accurate and appropriate before sending it because while Copilot generates original content every single time, it isn't always factual.

To learn more about these features and how to navigate the platform, several resources are available online for you to explore. Microsoft provides detailed guides on their website, and there are numerous tutorials provided by other users available on video-sharing platforms like YouTube. It could also be beneficial to sign up for a course on a website like Udemy or Coursera.

More links on about Activate Suggested Email Replies in Outlook VIVA Sales - Detailed Guide

Viva Sales: Suggested Email Replies – Dynamics 365 Talk

Mar 14, 2023 — Under 'Admin settings' you'll need to click on 'Email'. Here you'll notice the button to enable the suggested email replies feature. That's it!

How to Configure Viva Sales for your Organization

Jun 21, 2023 — Step 1: Configure Viva Sales Add-in for Microsoft Outlook ; Navigate to the Microsoft 365 Admin Center. ; Go to Settings, then Integrated Apps.

Keywords

Outlook VIVA Sales, Activate Suggested Email Replies, Detailed Guide, Microsoft Outlook, Suggested Email Replies Activation, Outlook VIVA Sales Guide, Automated Email Replies, Outlook VIVA Email Replies, Configuring Outlook VIVA, Managing Email Replies Outlook VIVA