Microsoft 365 - What to do when it’s broken!

In this session I’ll take you through some of the most common troubleshooting scenarios in Microsoft 365. This will help you not only identity the most common problems, but also how to troubleshoot them as well. From user problems, to networking, incorrect settings and configuration. If you’re looking to improve your skills, then this is a session you won’t to miss.

In this Video

00:00 Introductions

01:37 Self Support Options

03:27 Setup & DNS Issues

07:06 Group Settings to Know

10:05 SSPR Self Service Password Reset

11:12 Important Support Settings

15:11 Troubleshooting Mail flow

22:34 Calling Support

24:02 Session conclusions