What would it take for me to get excited about #PowerVirtualAgents? Well, some built-in AI wouldn't hurt.
In practice the only time I find myself using time on PVA is when I need to study for a Microsoft certification exam. Or when I need to included it in some bigger #PowerPlatform related presentation.
Other than that, it has been the least relevant product in Power Platform for me. I've never worked with a customer who would use it, let alone would I have built any bot beyond a quick trial demo.
There's once core problem of the product: it's commercial terms. Putting up a minimum $1000/month barrier to entry has killed my interest towards it.
Sure, it's now available as "limited time offer" for a 80% discount. Yet that's still limited. There really should be some bundled permanent quota available, so that any Maker could use PVA over a longer period of time. Add topics to it, integrate it with data sources. See the true potential of it.
Now, we've heard that #Microsoft is planning on bringing #ChatGPT capabilities into its products. Maybe starting with Bing, who knows.
The one place where I'd love to see some AI features come to life is PVA. For 2 reasons:
Eventually I bet we'll see the entire bots being built by AI, just from the content and APIs we point them to with our prompts. Until that day, it would be cool to have a native way to get things like ChatGPT come and pay a visit inside the bot maker canvas.