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<div><div data-sp-canvascontrol="" data-sp-canvasdataversion="1.0" data-sp-controldata="&#123;&quot;position&quot;&#58;&#123;&quot;layoutIndex&quot;&#58;1,&quot;zoneIndex&quot;&#58;1,&quot;sectionIndex&quot;&#58;1,&quot;sectionFactor&quot;&#58;12,&quot;controlIndex&quot;&#58;0&#125;,&quot;controlType&quot;&#58;3,&quot;id&quot;&#58;&quot;1541af6f-6e62-465e-880e-8d00716bf387&quot;,&quot;webPartId&quot;&#58;&quot;d1d91016-032f-456d-98a4-721247c305e8&quot;,&quot;rteInstanceId&quot;&#58;&quot;d55707d4-4108-4a6c-b68b-83d2faf5ac1c&quot;,&quot;addedFromPersistedData&quot;&#58;true,&quot;reservedHeight&quot;&#58;426,&quot;reservedWidth&quot;&#58;1178&#125;"><div data-sp-webpart="" data-sp-webpartdataversion="1.11" data-sp-webpartdata="&#123;&quot;id&quot;&#58;&quot;d1d91016-032f-456d-98a4-721247c305e8&quot;,&quot;instanceId&quot;&#58;&quot;1541af6f-6e62-465e-880e-8d00716bf387&quot;,&quot;title&quot;&#58;&quot;Image&quot;,&quot;description&quot;&#58;&quot;Add an image, picture or photo to your page including text overlays and ability to crop and resize images.&quot;,&quot;audiences&quot;&#58;[],&quot;serverProcessedContent&quot;&#58;&#123;&quot;htmlStrings&quot;&#58;&#123;&#125;,&quot;searchablePlainTexts&quot;&#58;&#123;&#125;,&quot;imageSources&quot;&#58;&#123;&quot;imageSource&quot;&#58;&quot;/sites/M365-CDN/SiteAssets/SitePages/Content-19316/4080972570-image2.png&quot;&#125;,&quot;links&quot;&#58;&#123;&#125;,&quot;customMetadata&quot;&#58;&#123;&quot;imageSource&quot;&#58;&#123;&quot;siteId&quot;&#58;&quot;40ef054e-5ec7-4552-ac92-09bbd4faa5e1&quot;,&quot;webId&quot;&#58;&quot;35f81bac-1b1d-4f8c-a038-0302a1a6ae55&quot;,&quot;listId&quot;&#58;&quot;870ffa3e-eb32-4905-82ab-9e57adb99968&quot;,&quot;uniqueId&quot;&#58;&quot;32c5a22c-347a-4b12-8e0f-143260973151&quot;,&quot;width&quot;&#58;385,&quot;height&quot;&#58;400&#125;&#125;&#125;,&quot;dataVersion&quot;&#58;&quot;1.11&quot;,&quot;properties&quot;&#58;&#123;&quot;id&quot;&#58;&quot;4ec2d22e-fda1-4864-a484-638326123acd&quot;,&quot;linkUrl&quot;&#58;&quot;&quot;,&quot;isInlineImage&quot;&#58;true,&quot;siteId&quot;&#58;&quot;40ef054e-5ec7-4552-ac92-09bbd4faa5e1&quot;,&quot;webId&quot;&#58;&quot;35f81bac-1b1d-4f8c-a038-0302a1a6ae55&quot;,&quot;listId&quot;&#58;&quot;870ffa3e-eb32-4905-82ab-9e57adb99968&quot;,&quot;uniqueId&quot;&#58;&quot;32c5a22c-347a-4b12-8e0f-143260973151&quot;,&quot;imgHeight&quot;&#58;400,&quot;imgWidth&quot;&#58;385,&quot;imageSourceType&quot;&#58;2,&quot;alignment&quot;&#58;&quot;Center&quot;,&quot;fileName&quot;&#58;&quot;image2.png&quot;,&quot;fixAspectRatio&quot;&#58;false,&quot;overlayText&quot;&#58;&quot;&quot;,&quot;altText&quot;&#58;&quot;&quot;&#125;,&quot;containsDynamicDataSource&quot;&#58;false&#125;"><div data-sp-componentid="d1d91016-032f-456d-98a4-721247c305e8"></div><div data-sp-htmlproperties=""><img data-sp-prop-name="imageSource" src="/sites/M365-CDN/SiteAssets/SitePages/Content-19316/4080972570-image2.png" data-sp-cust-siteId="40ef054e-5ec7-4552-ac92-09bbd4faa5e1" data-sp-cust-webId="35f81bac-1b1d-4f8c-a038-0302a1a6ae55" data-sp-cust-listId="870ffa3e-eb32-4905-82ab-9e57adb99968" data-sp-cust-uniqueId="32c5a22c-347a-4b12-8e0f-143260973151" data-sp-cust-width="385" data-sp-cust-height="400" /></div></div></div><div data-sp-canvascontrol="" data-sp-canvasdataversion="1.0" data-sp-controldata="&#123;&quot;controlType&quot;&#58;4,&quot;id&quot;&#58;&quot;d55707d4-4108-4a6c-b68b-83d2faf5ac1c&quot;,&quot;position&quot;&#58;&#123;&quot;layoutIndex&quot;&#58;1,&quot;zoneIndex&quot;&#58;1,&quot;sectionIndex&quot;&#58;1,&quot;sectionFactor&quot;&#58;12,&quot;controlIndex&quot;&#58;1&#125;,&quot;addedFromPersistedData&quot;&#58;true&#125;"><div data-sp-rte=""><p>Microsoft Teams has introduced a new feature that allows authorized users to change greetings for call queues and auto attendants directly from their Teams client. This feature is designed to support scenarios where call queue agents or designated auto attendant users need to adjust their greetings more frequently than a typical IT helpdesk can handle. Call queues are waiting areas for callers, and auto attendants allow organizations to set up menu options to route calls based on caller input. With this new feature, Teams tenant admins can designate authorized users to change greetings without having to leave their Teams client, making the system more flexible for changing needs.</p><p><a data-cke-saved-href="https&#58;//techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-user-managed-call-queue-and-auto-attendant/m-p/3797513#M1328" href="https&#58;//techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-user-managed-call-queue-and-auto-attendant/m-p/3797513#M1328">https&#58;//techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-user-managed-call-queue-and-auto-attendant/m-p/3797513#M1328</a><br></p><div tabindex="-1" data-cke-widget-wrapper="1" data-cke-filter="off" class="cke_widget_wrapper cke_widget_block cke_widget_inlineimage cke_widget_wrapper_webPartInRteInlineImage cke_widget_wrapper_webPartInRteClear cke_widget_wrapper_webPartInRteAlignCenter cke_widget_wrapper_webPartInRte" data-cke-display-name="div" data-cke-widget-id="1" role="region" aria-label="Inline image in RTE. Use Alt + F11 to go to toolbar. Use Alt + P to open the property pane."><div data-webpart-id="image" class="webPartInRte webPartInRteAlignCenter webPartInRteClear webPartInRteInlineImage cke_widget_element" data-cke-widget-data="%7B%22classes%22%3A%7B%22webPartInRteInlineImage%22%3A1%2C%22webPartInRteClear%22%3A1%2C%22webPartInRteAlignCenter%22%3A1%2C%22webPartInRte%22%3A1%7D%7D" data-cke-widget-upcasted="1" data-cke-widget-keep-attr="0" data-widget="inlineimage" data-instance-id="1541af6f-6e62-465e-880e-8d00716bf387" title=""></div></div><p><b>How to enable</b></p><p><b>1</b> <b>A Microsoft Teams tenant admin must first designate Authorized users</b> for the call queues and/or auto attendants. An authorized user is a Teams user who has been authorized by a Teams admin center administrator to make configuration changes to auto attendants and call queues. The user doesn’t need to have access to the Teams admin center portal nor be assigned any administrative roles.</p><p>For more information on how to do this, see&#160; <a data-cke-saved-href="https&#58;//learn.microsoft.com/en-us/microsoftteams/aa-cq-authorized-users" href="https&#58;//learn.microsoft.com/en-us/microsoftteams/aa-cq-authorized-users">Set up auto attendant and call queue authorized users - Microsoft Teams | Microsoft Learn</a> , and refer to the Examples section to see how to choose permission for each type of update.</p><p><b>2</b> <b>If you are a Teams user whom the tenant admin has already authorized</b> follow these steps to update your greetings in Teams for your call queue and/or auto attendant, in your Teams client, go to the “…” menu in the upper-right of the main Teams window, and choose “Settings”.&#160;</p><ul><li><b>For auto attendant greetings updates</b>, scroll down to select the auto attendant to update, and you will see new settings choices, but you will only see those which your Teams tenant admin has authorized for you&#58;<ul><li>Business hours greeting,</li><li>After hours greeting,</li><li>Holiday greeting, &#160;</li></ul></li></ul></div></div><div data-sp-canvascontrol="" data-sp-canvasdataversion="1.0" data-sp-controldata="&#123;&quot;controlType&quot;&#58;0,&quot;pageSettingsSlice&quot;&#58;&#123;&quot;isDefaultDescription&quot;&#58;true,&quot;isDefaultThumbnail&quot;&#58;true,&quot;globalRichTextStylingVersion&quot;&#58;0,&quot;rtePageSettings&quot;&#58;&#123;&quot;contentVersion&quot;&#58;4&#125;,&quot;isEmailReady&quot;&#58;false&#125;&#125;"></div></div>

Teams User-managed call queue and auto attendant greetings (Preview)

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Teams User-managed call queue and auto attendant greetings (Preview)

Description Microsoft Teams now supports scenarios where call queue agents or designated auto attendant users need to adjust their greetings more frequently tha