Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any time I had availability I was working in Power Virtual Agents trying to uncover as many secrets as I could! If you a frequent visitor of my website, you might have noticed that the last 3 articles were all about the new experience in PVA and I have been sharing all of my findings with you all.
This week I went deep into the available question functionality in Power Virtual Agents, and it’s a lot! Just to give you some context of what the available option(s) are today, well, there is really only one! This is the ability configure whether or not to skip a question if a response was already provided prior to asking the question. No other options there.
When we look at the question options in the public preview of the updated Power Virtual Agents , you’ll learn that there are A LOT more options that have been added in this updated release! In order to access these options you need to click on the three dots on the top right of a question. (Yes you’ll need to create a question first if you haven’t yet.) When the dots are clicked, you’ll see three options;
Power Virtual Agents is a chatbot builder tool that allows users to create and manage chatbots for customer service, employee support, and other business scenarios. With Power Virtual Agents, users can build chatbots using a simple, point-and-click interface, without the need for coding or technical expertise.
Some key features of Power Virtual Agents include:
Drag-and-drop conversation builder: Users can build chatbot conversations using a visual interface, without the need to write code.
Natural language processing (NLP): Power Virtual Agents uses advanced NLP techniques to understand and respond to user input in a natural, human-like way.
Integrations: Power Virtual Agents can be integrated with other Microsoft tools and services, such as Dynamics 365, Power BI, and Teams, as well as third-party services like Zendesk and Salesforce.
Customization: Users can customize the appearance and behavior of their chatbots, including the chatbot's name, avatar, and greeting message.
Power Virtual Agents is designed to help businesses automate customer service and support tasks, freeing up human agents to focus on more complex and value-added tasks. It can be used in a wide range of industries, including retail, healthcare, financial services, and more.