Introducing Microsoft Dynamics 365 Copilot

[Office Blog] Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, that brings next-generation AI to every line of business

Microsoft has announced the launch of the next generation of AI product updates, which includes the release of Dynamics 365 Copilot. This new feature provides interactive, AI-powered assistance across various business functions, such as sales, service, marketing, operations, and supply chain roles.

According to Microsoft’s recent survey, nearly 9 out of 10 workers are interested in using AI to reduce repetitive tasks in their jobs. With Dynamics 365 Copilot, organizations can empower their employees with AI tools, enabling them to spend more time on the most exciting aspects of their work and less time on mundane tasks.

Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, that brings next-generation AI to every line of business - The Official Microsoft Blog

[Cloudblogs] Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

• Introducing the world’s first AI copilot in both CRM and ERP
• Copilot in Microsoft Dynamics 365 Sales and Viva Sales
• Communicate with customers more effectively with AI-generated emails
• Follow up with customers promptly with AI-generated meeting summaries
• Copilot in Microsoft Dynamics 365 Customer Service
• Turn service agents into superagents
• Copilot in Microsoft Dynamics 365 Customer Insights and Marketing
• Use natural language to create audience segments

https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/06/introducing-microsoft-dynamics-365-copilot-bringing-next-generation-ai-to-every-line-of-business/

Copilot in Microsoft Dynamics 365 Customer Insights

This demo highlights how Copilot in Dynamics 365 Customer Insights uses generative AI to revolutionize data discovery. Marketers can now unlock the power of their customer data, without the need for data analysts, to uncover new insights using simple natural language.

https://www.youtube.com/watch?v=_a_hCCkk0L8

Copilot in Microsoft Dynamics 365 Marketing

This demo highlights how Copilot in Dynamics 365 Marketing uses generative AI to revolutionize how marketers work. From creating target segments using natural language to generating content ideas for e-mails, marketers can do more with less.

https://www.youtube.com/watch?v=A2iJ38yrww8

Copilot in Microsoft Supply Chain Center: Supplier News Communication

New Copilot capabilities in Microsoft Supply Chain Center help predict and act on disruptions. With AI-powered insights and contextual email generation, supply chain planners can save time and drive supplier collaboration with ease.

YouTube

Copilot in Microsoft Viva Sales

This demo highlights how Copilot in Viva Sales uses generative AI to revolutionize how sellers work. It showcases how to automatically create a customer-facing e-mail summarizing the key takeaways of a Teams meeting, including actions and next steps, and the ability to auto-generate content s