Enable suggested email replies in Outlook VIVA Sales

“It’s now here: Viva Sales customers have access to the Viva Sales’ GPT Email replies now in preview! Detailed instructions are in the link - definitely let us know how you like it :)”

Viva Sales utilizes artificial intelligence (AI) to make content suggestions when you reply to consumers through email, saving you time and effort in crafting the ideal answer to advance a transaction. The AI generates an example reply that you can use as-is or edit to suit your needs when you select one of the pre-defined answer categories or insert your own words.

Use AI to kickstart email replies - Microsoft Support

Allow suggested email replies to be generated in Outlook | Microsoft Learn

More about Viva Sales

Microsoft Viva Sales is a suite of tools and capabilities designed to help sales teams improve productivity, collaboration, and performance. It is a part of the larger Microsoft Viva platform, which is designed to help employees learn, grow, and thrive in the digital workplace.

The Viva Sales platform includes a range of features, including personalized sales coaching, sales team collaboration and communication tools, sales performance analytics and insights, and access to customer data and insights. These tools are designed to help sales professionals work more efficiently, make data-driven decisions, and collaborate effectively with their colleagues.

Some of the specific capabilities of Microsoft Viva Sales include integration with customer relationship management (CRM) systems, real-time access to customer insights and analytics, and AI-powered personalized coaching and training for sales professionals. The platform is designed to be highly customizable, so organizations can tailor it to their specific needs and workflows.

Overall, Microsoft Viva Sales is designed to help sales teams work more effectively and efficiently, ultimately driving better business results